Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Suz H.
Posted
Always delivered on time.
Response from Petflow· Jan 19, 2026
Thank you so much for taking the time to leave a review. We’re really glad to hear your orders have been arriving on time and that your experience has been a positive one. We truly appreciate your support and look forward to continuing to serve you.
Carol C.
Posted
I was sent to Petflow from Hills Science website to order prescription dog food. I put in an order, provided the prescription, vet info, etc. Signed up for repeat delivery, the works. Waited and waited for shipping info. Contacted the company only to be told the food was out of stock, and I would not be notified. How can they think it’s okay to take an order and not bother to fulfill it or not communicate when they can’t? I will never place an order with them again. It’s too dicey.
Response from Petflow· Jan 19, 2026
We’re really sorry for the frustration this caused. We understand how upsetting it is to place an order, provide prescription details, and then not receive timely updates, especially when it involves your pet’s food. When an item is out of stock, customers should be notified clearly and promptly, and we apologize that this did not happen here. We are actively working on improving our site and our email communication so issues like this are handled faster and more transparently going forward. We appreciate you bringing this to our attention and regret the experience you had.
Kathy T.
Posted
Ordering my Chow Chow’s food from Petflow is always a great experience- auto ship makes it even better!
Response from Petflow· Jan 19, 2026
Thank you so much for the kind review. We’re happy to hear ordering your Chow Chow’s food has been a great experience and that autoship has made things even easier. We really appreciate you choosing Petflow and giving us the opportunity to take care of your pet’s needs.
REMBERTO R.
Posted
U dint add the small bags to get free shipping and I got charge $12 plus for shipping
Response from Petflow· Jan 19, 2026
We’re really sorry about this experience. This charge was caused by a system error on our end, and we completely understand how frustrating that is. We’ve refunded your shipping cost and are actively working on correcting this issue so it does not happen again. We also want to share that we are actively working on improving our site overall to prevent errors like this and provide a smoother checkout experience. Thank you for bringing this to our attention.
Bert
Posted
Ease of ordering. Speedy delivery. Have ordered many times and if I have to call customer service they have been excellent!
Response from Petflow· Jan 19, 2026
Thank you so much for your kind words. We’re happy to hear you’ve found ordering easy, delivery fast, and that our customer service team has been helpful when you needed support. We truly appreciate your continued trust in Petflow.
Julie F.
Posted
Order arrived promptly and was what I needed.
Response from Petflow· Jan 19, 2026
Thank you for taking the time to share this. We’re glad your order arrived promptly and was exactly what you needed. We appreciate you choosing Petflow and look forward to serving you again.
ALLISON B.
Posted
Efficient! Correct product. Convenient.
Response from Petflow· Jan 19, 2026
Thank you for the great feedback. We’re so glad everything arrived correctly and that you’re finding Petflow convenient and easy to use. We truly appreciate your support.
Marina Lynn A.
Posted
I love the prompt and efficient service!
Response from Petflow· Jan 19, 2026
Thank you so much for your kind words. We’re happy to hear you’re enjoying the prompt, efficient service. We appreciate you choosing Petflow.
