Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Jane
Posted
PetFlow has grown on me. I have used their competitor for a long time but tried PetFlow when I initiated a food change. I have found PetFlow to be responsive and helpful. Quite honestly, I feel their service has continued to improve over the time I have been using them. They
HEATHER T.
Posted
Great product and shipping times! I'm so happy to have found this company!
Steven
Posted
Very knowledgeable and helpful assistance over the phone. Quality product. Prices can't be beat.
TOM W.
Posted
The item I needed was in stock, priced better than the competition, and arrived timely as needed.
Lynn
Posted
Recently I ordered over $200 in treats. They came in one large box, and half of the treats (raw, freeze dried) had turned to “dust” in their packages. It was likely due to rough handling during shipping. That had never happened before, and I’ve been ordering treats from PetFlow for years. I called Customer Service, and they shipped replacements the next day. I was so impressed! I can always count on PetFlow to deliver what I order, to give great value, and now I know they also believe in making right whatever may go wrong. Thanks!!
Miss C.
Posted
I guess my card was declined- for my second order of Fromms cat food- 2 cases. But instead of telling me by text? Email? Call? I was just ignored. When I was down to one lonely can and wondering where my cat food was…I emailed- no response to my question. Just a we’ll get back to you later. Then, I called, and found out the problem. OHMY… the person I spoke with could care less if I ordered or not. She actually said my card would be declined again if we tried it again. True, but I have other cards. She Told me if it came NJ would take at least a week to California. If Las Vegas, a day. But she didn’t know or wasn’t able to tell where it would come from. So…I Bought 2 cases of Fromm from the pet store down the street. Should have done that in the first place, I guess. Got a big piece of “I could care less” from PetFlow.
Jim R.
Posted
Your website lied and said a product was in stock when it wasn’t. We ordered it and heard nothing from you. I had to call several times and then I was finally told my order was canceled because it was back ordered. So was it never in stock to begin with? I’ll never order or attempt to order through your company again.
NELSON T.
Posted
I had a slight issue with a couple of the cans that were shipped and the customer service representative said they would issue a credit on my next order. Very professional and courteous service!
