Jo O.
Posted
Sent correct item in short notice.
Sent correct item in short notice.
Response from Petflow· Nov 5, 2025
We’re so glad we could get that sorted out quickly for you! Thank you for sharing your experience.

Excellent
57,206 reviews
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Jo O.
Posted
Sent correct item in short notice.
Response from Petflow· Nov 5, 2025
We’re so glad we could get that sorted out quickly for you! Thank you for sharing your experience.
EILEEN D.
Posted
Great food, delivery and happy with Petflow!
Response from Petflow· Nov 5, 2025
We love hearing that! We’re happy you’re enjoying both the food and the delivery experience. Thank you for being part of the Petflow family!
Sandra
Posted
I was never sent a notification about shipment and did not need. I have niow cancelled my autoship after many years as customer
Response from Petflow· Nov 5, 2025
We’re very sorry to hear about your experience and that you didn’t receive a shipment notification. We understand how frustrating that can be and appreciate you bringing it to our attention. We’re reviewing ways to improve our communication around upcoming auto-shipments so our pet parents always know when an order is on the way. Thank you for your feedback and for being a long-time customer.
BRIAN N.
Posted
I have been using Petflow for several years. I stopped for a short time because my two dogs passed. I have two dogs once again and signed back up for auto ship. I was appalled however at the price! The dog food is very expensive and there is a shipping fee! I found the very same product much cheaper at boutique store in my neighborhood. How can an online service be more expensive than the brick and mortar store down the street?? So I will not be purchasing from you anymore. Why should I pay more for the slight convenience of having it delivered?
Response from Petflow· Nov 5, 2025
We’re very sorry to hear this and truly appreciate you being a long-time PetFlow customer. Unfortunately, increases in shipping and product costs have affected us as well, and while we did our best to absorb those changes for as long as possible, we eventually had to make some adjustments. We understand how frustrating this can be and appreciate you sharing your feedback with us.
Suzanne O.
Posted
Your website was easy to navigate, the product was of top quality, and it was shipped very quickly.
Response from Petflow· Nov 5, 2025
We’re so happy to hear you had such a smooth experience! Thank you for the kind words and for recognizing the quality and care we put into each order.
customer
Posted
Efficient and on time
Response from Petflow· Nov 5, 2025
We’re glad to hear your order arrived right on time! Thank you for choosing Petflow and for taking a moment to share your feedback.
Lenore B.
Posted
Your service is unbelievable. You got excellent prices and I always get my order within three days.
Response from Petflow· Nov 5, 2025
That’s such an amazing compliment, thank you! We’re thrilled that you’re happy with the pricing and quick delivery. It means a lot to have your trust and support.
ANDREA C.
Posted
PetFlow makes ordering pet supplies online super easy, and I love the convenience. The only downside is that updating or changing my monthly auto-ship orders could be smoother.
Response from Petflow· Nov 5, 2025
Thank you so much for your kind words! We’re glad to hear you enjoy the convenience of ordering with Petflow. We appreciate your feedback about updating auto-ship orders and are working on making that process smoother for our customers. Thanks for being part of the Petflow family!