Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
LORI L.
Posted
Order has not been received.
Response from Petflow· Nov 5, 2025
We’re sorry for the confusion surrounding your order. It looks like it wasn’t shipped because we didn’t receive approval from your veterinarian. We understand how frustrating that can be and are working on improving our communication process so customers are notified right away when this happens. Thank you for your patience and feedback.
Tim
Posted
Great price and fast delivery…thanks!
Response from Petflow· Nov 6, 2025
We’re thrilled to know you’re happy with our prices and delivery speed. Thank you for choosing Petflow!
H S.
Posted
Really disappointed in the website update. Difficult to navigate. The update also affected my auto-ships - canceled one and ready to cancel the other.
Response from Petflow· Nov 5, 2025
We’re sorry to hear about your frustration with the recent website update. We understand how inconvenient it can be when navigation and auto-ship features don’t work as expected. Our team is actively working on improvements to make the site easier to use and ensure auto-ships run smoothly again. We appreciate your patience and feedback as we continue making updates.
Crystelyn G.
Posted
Website is super easy to navigate and use. Options to skip or move date on auto ships is nice.
Response from Petflow· Nov 6, 2025
We’re so glad you find the website easy to use. Thanks for highlighting the auto-ship options, we’re happy they’ve been helpful!
Joy
Posted
Everything was great and my order was correct after I made one change!
Response from Petflow· Nov 6, 2025
Thank you for sharing your experience. We’re glad your order worked out perfectly after your change!
LC
Posted
Easy searches,quick checkout and unbelievably fast delivery. Always satisfied with Petflow.
Response from Petflow· Nov 6, 2025
We love hearing that your shopping and delivery experience has been smooth and quick. Thank you for your continued trust in Petflow!
MARTHA M.
Posted
Prompt service, great products.
Response from Petflow· Nov 6, 2025
We’re so glad you’re happy with our service and products. Thank you for sharing your feedback!
LOUJEAN S.
Posted
I hate the new format for ordering and managing my account. The old system was easy and simple and you made it so complicated and frustrating, Everything else is still great.
Response from Petflow· Nov 5, 2025
Thank you for your honest feedback. We’re sorry to hear the new format has been frustrating to navigate. We’re actively working on improving the site experience to make managing orders and accounts simpler again. We really appreciate your patience and are glad to know everything else has been great.
