PetflowReviews of petflow.com

3747 Hecktown Rd, Easton, Pennsylvania

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4.5

Excellent

57,206 reviews

Petflow4.5

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About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 1% of reviews.
Most recent review: October 2026.

How we calculate scores

Petflow reviews

57,206 approved reviews, newest moderated first

Susan E. O.
Posted Oct 28, 2025
I have had a problem finding things
I have had a problem finding things on your website. And although your telephone people try to be helpful, I don’t think that they are the best.
Response from Petflow· Nov 5, 2025
Thank you for your feedback. We’re sorry to hear you’ve had trouble navigating our website and that your experience with our support team didn’t meet expectations. We’re actively working on making our site easier to use and improving how we assist our customers. We appreciate you taking the time to share your experience, it helps us get better.
Pam from H.
Posted Oct 28, 2025
Almost Perfect
I had trouble with auto order so now I order as needed. However, when I order, it arrives quickly.
Response from Petflow· Nov 5, 2025
Thank you for your feedback! We’re glad to hear your orders have been arriving quickly. We’re sorry you had trouble with auto-ship in the past and are working on improving that experience for our customers. We appreciate you taking the time to share your experience and for being part of the PetFlow family.
LEN W.
Posted Oct 28, 2025
Great productGolith Bones
Great product, although not happy about the increased threshold for free shipping but in todays envronment, understandable. Always shipped quickly after order placed.
Response from Petflow· Nov 5, 2025
We’re happy to hear you’re pleased with the product and shipping speed! Thank you for understanding the recent changes and for continuing to shop with us, it means a lot.
GAL
Posted Oct 28, 2025
Quick and East!
I love the quick delivery of this product. I ordered Wednesday and the food came Friday!
Response from Petflow· Nov 5, 2025
That’s wonderful to hear! We love that your order arrived so fast and that the process was simple. Thanks for choosing Petflow!
BARBARA P.
Posted Oct 28, 2025
Food is delayed
Food is delayed
Response from Petflow· Nov 5, 2025
We’re sorry to hear your order was delayed. We understand how important it is for your pet’s food to arrive on time and are working closely with our carriers to improve delivery consistency. Thank you for your patience and for bringing this to our attention.
Jon
Posted Oct 28, 2025
Fast reliable service
Fast reliable service, quality products
Response from Petflow· Nov 5, 2025
We are so glad to hear that you find our service fast and reliable. Thank you for your kind words and for choosing Petflow for your pet’s needs.
Teri C.
Posted Oct 28, 2025
I Appreciate the subscription routine…
I Appreciate the subscription routine and that I get reminders that my shipment is being prepared, for many reasons such as, I might need to push out the delivery date. If I wanted a to add or change something, I have time to do that. Always shipped out when they say.
Response from Petflow· Nov 5, 2025
We’re so glad you’re enjoying the convenience of your subscription and reminders. It’s great to know the flexibility works well for you. Thank you for being part of the Petflow family.
PWalsh
Posted Oct 28, 2025
Consistently arrives on time and is…
Consistently arrives on time and is delivered to my door!
Response from Petflow· Nov 5, 2025
We love hearing that your orders arrive right when you expect them. Thank you for sharing your experience and for trusting us with your pet’s deliveries.

PetflowReviews of petflow.com

About Petflow

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