Excellent
57,206 reviews
PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
ELISETE A.
Posted
I made a large order, and you guys cancelled my order saying that it was a “fraud.” There was never a time where i got an email or any contact to see if it was a “fraud.” My dogs are now with no food due to this lack of responsibility. I was informed that every time i make any new purchase, it will be cancelled. If you guys can fix this in any way, please let me know.
ESTEFANIA C.
Posted
I love the service petflow provides. They have a huge variety of products. Plus they also offer great deals. Finally, I must say customer service is extremely friendly to use through texting. They'll help you right away. Thank you so much.
Suzanne M.
Posted
I ordered prescription food for my cat. A week went by with no shipping information. I contacted Pet Flow and was advised that the food wasn’t even in stock, even though they got the approval from my Vet. Waste of time that I could’ve been searching for this prescription food elsewhere. She has no prescription food.
ASHLEY E.
Posted
Ordered prescription food and insulin syringes for my diabetic cat. Syringes came a few days later the 3 bags of prescription food did not. After 10 days with no update I called customer service just to find out the food was out of stock. I was never notified that it was out of stock and that part of my order would be canceled and refunded. At this point, 10 days later, my cat was completely out of food. Luckily my vet had a bag so I could feed my diabetic cat. I have not yet recieved any money back to the credit card I used to purchase the food.
Eugene O.
Posted
Good service
SUSANNA B.
Posted
Great customer service and I really appreciate it!
JACK A.
Posted
Great site for dog supplies. Will continue to use if prices are good
frani C., New J.
Posted
I moved over to PetFlow, kicking and screaming, from Chewy. Chewy stopped carrying VeRus and PetFlow is now my merchant for all my canine needs. I could not be happier with the customer service. I like getting advance notice that my auto-ship is 'preparing to ship'. I like the updates when there is a stocking problem. Thank you, PetFlow, for always being professional and being dedicated to your customers. fc Ventnor NJ
