PetflowReviews of petflow.com

With the price of dog food getting more expensive, I was looking for the best price for Chicken Soup for the Soul canned dog food. Pet Flow had the best price when compared to other on-line retailers. This was my first time ordering from Pet Flow. The delivery was fast and the items were received in perfect condition. I will be ordering again in the future!

Always arriving promptly and the correct products in the order!

This was my first time using the site usually use a competitors site but this website showed up and I clicked to see what it was. The prices are similar to the site I usually use. Some of the items were slightly cheaper some more expensive. One huge con was that I spent an hour filling my basket got a phone call and when I came back the cart was empty. I called which took a bit of a wait to speak to someone to be told I had to start again. Bit frustrating. The shipping was bit slower than what I was expecting too the other site is within 24-48 hours here it took close to a week and when it did arrive some of the order was missing. I called and the item was replaced and shipped within 3-4 days. Overall the prices are good. customer service is slow to answer but good once you get them on the line, shipping is slow but if you are not in a rush its ok. The overall selection of items for what I usually buy was also low. Only half of what I wanted was actually listed. I probably will shop here again but not if I need the items quickly.

My ordered was submitted then cancelled days later. I would have just bought it somewhere else. Should have just said out of stock.. now I have to scramble to find food

Ordered hard to find diabetic cat food the the 8 lb. bags are out of stock at all 4 companies that carry it. Petflow shows on the site that the 4 lb. bags ARE in stock. Order on may 9th and vet approved, was told that on the 10th its send to the warehouse for shipping. Called on the 12th to see why I've not got a tracking number. Was told alls good its in the shipping dept. Text on the 13ths and got the same BULL . If you don't have it just say WE DON'T HAVE IT.

Products are good but the ones I wanted were out of stock or very low.

Great product, price, communication and transaction.

I was very disappointed. I ordered my RX can cat food. The payment was made. The payment was returned. This is the first email from PetFlow. I have not received an email why my payment was returned or why I did not receive my order.