DENISE M.
Posted
On time and good customer service
On time and good customer service
Response from Petflow· Nov 7, 2025
Thank you for sharing this! We’re happy to know your orders arrive on time and that our team has provided great service.

Excellent
57,206 reviews
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
DENISE M.
Posted
On time and good customer service
Response from Petflow· Nov 7, 2025
Thank you for sharing this! We’re happy to know your orders arrive on time and that our team has provided great service.
Mike B.
Posted
They do OK. I had no issues with them. Website is not as good as some others.
Response from Petflow· Nov 5, 2025
Thank you for your feedback. We’re glad to hear everything went smoothly with your order. We appreciate your note about the website and are working on improvements to make it easier to use.
Jill
Posted
This company used to be great about a year ago. Then they had a computer upgrade and it’s never been the same since then
Response from Petflow· Nov 5, 2025
We’re sorry to hear you’ve been disappointed with your experience over the past year. Our recent system updates were made to improve performance and reliability, but we understand they caused some challenges along the way. We’re continuing to refine the site and appreciate your feedback as we work to make things better for our customers.
ADA M.
Posted
Always reliable. Excellent customer service!
Response from Petflow· Nov 7, 2025
We really appreciate your kind words! It’s wonderful to hear that you can always rely on us and our customer service team.
Maryanne L.
Posted
Petflow changed the amount needed for free shipping, so I was charged shipping on my last order…which I did not like. Also they have a maximum amount of time between auto ship orders, so it is now almost impossible to do auto ship and get free shipping for my dogs food.
Response from Petflow· Nov 5, 2025
We’re sorry for the frustration with the recent shipping changes. The updated free shipping threshold was necessary due to rising carrier costs, but we understand how it impacts customers using auto-ship. We’re reviewing ways to make free shipping more accessible while keeping delivery costs manageable. Thank you for your feedback and for being a PetFlow customer.
Lisa
Posted
Easy to order; Quality product that arrives on time.
Response from Petflow· Nov 7, 2025
Thanks so much! We’re glad to hear ordering is easy and that your products arrive right on schedule.
AUDREY M.
Posted
Have been very happy with scheduled delivery.
Response from Petflow· Nov 7, 2025
Thank you! We’re so glad to hear you’re happy with your scheduled deliveries.
William H.
Posted
Have had difficulty changing the product on this standing order. Got the notice it was coming up, but couldn’t get their system to work. Could not manage my standing order. Even tried texting with them but got only limited response and nothing done before it shipped. Now have two more bags of the wrong food.
Response from Petflow· Nov 5, 2025
We’re very sorry for the trouble you experienced updating your standing order and for the frustration this caused. We know how important it is to receive the right food on time. Our team is working to improve both the subscription management system and our response times so issues like this can be resolved more quickly in the future. Thank you for your patience and feedback.