Maria
Posted
Great service every time!
Great service every time!
Response from Petflow· Nov 7, 2025
We really appreciate this! It’s great to know you’ve had consistently positive experiences with us.

Excellent
57,206 reviews
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Maria
Posted
Great service every time!
Response from Petflow· Nov 7, 2025
We really appreciate this! It’s great to know you’ve had consistently positive experiences with us.
Bonny G.
Posted
13 oz cans of 9-lives cat food purchased regularly thru petflow. (when in stock)
Response from Petflow· Nov 7, 2025
Thanks so much for your continued support! We’re happy to keep your cats fed and appreciate your patience when stock runs low.
KARIN D.
Posted
Well you are too difficult to get in touch with and I don’t want to deal with it anymore. I cancelled my account so don’t know why I am getting this.
Response from Petflow· Nov 5, 2025
We’re sorry to hear you had difficulty reaching us and that you decided to cancel your account. Our team is available by email and text any time, and through instant chat five days a week for faster assistance. We appreciate your feedback and will continue working to make it easier for customers to get in touch and manage their accounts.
VICTORIA S.
Posted
My order arrived fast and everything was good.
Response from Petflow· Nov 7, 2025
Thank you so much! We’re happy to hear your order arrived quickly and everything went smoothly.
Nancy M.
Posted
Service is great. Shipments are packed and shipped and received in good condition. Would like to be able to call Thank you
Response from Petflow· Nov 7, 2025
We really appreciate your feedback! We’re glad to know you’re pleased with our packing and shipping. We’ll be sure to share your note about phone support with our team.
Rose
Posted
Easy to order, timely receipt of a product as advertised.
Response from Petflow· Nov 7, 2025
Thanks for sharing this! We’re so glad ordering was simple and that your product arrived right on time.
Regina
Posted
Easy subscribe and save program, which allows flexibility in adjusting dates up and back as needed.
Response from Petflow· Nov 7, 2025
Thank you! We’re glad you find our Subscribe & Save program convenient and flexible, it’s great to know it’s working well for you.
JEANETTE G.
Posted
I appreciate you having ProVita cry cat food. I miss being able to speak with a representative verbally.
Response from Petflow· Nov 5, 2025
We’re so glad to hear you’re happy with the ProVita cat food! We did recently transition to offering support through text, email, and instant chat to provide faster, more flexible assistance. We understand some customers miss phone support, and we truly appreciate your feedback as we continue improving our service.