PetflowReviews of petflow.com

3747 Hecktown Rd, Easton, Pennsylvania

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4.5

Excellent

57,206 reviews

Petflow4.5

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About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 1% of reviews.
Most recent review: October 2026.

How we calculate scores

Petflow reviews

57,206 approved reviews, newest moderated first

Jennifer
Posted Oct 16, 2025
My order was canceled with no…
My order was canceled with no notification and the customer service representative was unable to tell me why. This was frustrating as this food was backordered.
Response from Petflow· Nov 5, 2025
We’re very sorry for the frustration caused by your order being canceled without clear communication. It appears your item was backordered at the time, and we recognize we should have communicated that more effectively. We’ve shared your experience with our fulfillment and support teams to help prevent situations like this in the future.
Marius R.
Posted Oct 16, 2025
Excellent food and great service
Excellent food and great service. Thank you so much!
Response from Petflow· Nov 7, 2025
We’re so glad to hear that! Thank you for your kind words and for trusting us with your pet’s food and care.
STEVIE M.
Posted Oct 16, 2025
Really appreciate the customer service…
Really appreciate the customer service even tho not thrilled with the new software I’m from the Midwest and we really like to support small business and get to know them Better Service Great products and common sense when dealing with issues Will continue to support PetFlow !!!!!!!
Response from Petflow· Nov 7, 2025
Thank you for sharing such a kind and honest review. We truly appreciate your continued support and patience as we work through updates to improve the experience for everyone.
Valerie C.
Posted Oct 16, 2025
You canceled my pharmacy order and…
You canceled my pharmacy order and didn't tell me why or answer my email when I contacted you to find out why you canceled it! I'm done with your company!
Response from Petflow· Nov 5, 2025
We’re sorry for the frustration this caused. It looks like your pharmacy order was canceled because we didn’t receive approval from your veterinarian. We understand how disappointing that must have been and appreciate your feedback. We are working on improving communication when vet authorization delays or cancellations occur.
WILLIAM E.
Posted Oct 16, 2025
I was charged a 12.95 shipping fee for…
I was charged a 12.95 shipping fee for an 18.00 bag of dog food. I was told I had free shipping if I signed up for auto ship, and I was. However, when they shipped, they had changed the rules and I wasn't aware. Also, I had another order the same day totaling over 60.00 and therefore had free shipping on that order. They could have added the 4lb. bag of dog food to that order instead of charging me 12.95. I contacted them, but they didn't see it that way. They said lots of good changes were taking place and to keep checking the website. Not what I expected at all, as I have been ordering from Petflow for years. Very disappointed.
Response from Petflow· Nov 5, 2025
We’re sorry for the confusion and frustration regarding the shipping fee. We did recently make updates to our shipping policy and sent out an email notification about these changes, but we understand how easy it can be to miss. We appreciate your feedback and have shared your experience with our leadership team as we continue to improve transparency around policy updates.
Jaclyn L.
Posted Oct 16, 2025
IT CAME WHEN EXPECTED.
IT CAME WHEN EXPECTED.
Response from Petflow· Nov 7, 2025
We love to hear that your order arrived right on time! Thanks for taking a moment to leave us a review.
Elaine K.
Posted Oct 16, 2025
Easy to order
Easy to order. Each of my 2 dogs have dietary restrictions..different restrictions. Having the ability to find food that each will/can eat is a necessity. Petflow was able to help me keep my dogs healthy.
Response from Petflow· Nov 7, 2025
We’re so glad we’ve been able to help you find the right food for both of your dogs! Thank you for trusting us to help keep them happy and healthy.
PENNY B.
Posted Oct 16, 2025
Good prices
Good prices and customer service
Response from Petflow· Nov 7, 2025
Thank you for sharing! We’re thrilled you’ve had a good experience with both our pricing and our customer service team.

PetflowReviews of petflow.com

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My order was canceled with no…

Excellent food and great service

Really appreciate the customer service…

You canceled my pharmacy order and…

I was charged a 12.95 shipping fee for…

IT CAME WHEN EXPECTED.

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Good prices

About Petflow

About these reviews

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

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Petflow reviews

My order was canceled with no…

Excellent food and great service

Really appreciate the customer service…

You canceled my pharmacy order and…

I was charged a 12.95 shipping fee for…

IT CAME WHEN EXPECTED.

Easy to order

Good prices