PetsflyReviews of petsfly.com

Petsfly.com has been impressive since day one. We used their service to transport our cat from the States to an overseas location that they had never done before. However, this wasn't an issue. They gave me confidence that all would go well. Their process is so thorough that despite it being my first time to use a pet transport service, I had no issues getting the work done. In addition to being a new destination for the company, they had to work with 3 different people on my end - me (we were already overseas), the pet-sitter, and a family member who was helping with vet visits. Everything was very clear and easy with their customer portal. I loved that I could log in and quickly see past emails, updated flight plans, etc. There was never any doubt that this trip would be successful. Our project manager, Jeni, was fantastic. She made sure that every detail was nailed down while providing updates and pictures of our pet during travel. Petsfly takes great care of the animals and their humans. Thanks Petsfly!

Petsfly…what a great company! I recently relocated from Phoenix to Virginia; I didn’t feel I could fully focus on my pets and drive a moving truck over several days and opted to fly my cats out ahead. From the start, Petsfly was quick to get me a quote and start the process with a phone consultation. Their information was always accurate and thorough. Because of this, I knew I had to find a new vet that could do the health certifications for my 3 cats. Jeni was there to guide me every step of the way and this ensured everything was ready for my pets’ big move. Geoff dropped off my kennels and then picked up my cats. He was very funny and reassuring! I thank Petsfly for ensuring the health, safety and care of my beloved cats. It was one less thing to stress about in the move and I couldn’t be more grateful to them.

They deserve more than 5 stars! From the moment we started communicating to the moment my fur baby was back in my arms I felt cared about, listened to, and absolutely sure my pet would be taken care of. Everything was handled perfectly and I was kept updated every step of the way! Even my vet was impressed! Thank you! Thank you! Thank you!

Jeni at Petsfly was outstanding. I could not have managed this on my own. I am moving to Sweden with my dachshund and two cats. Jeni helped me navigate all the required vet visits and the final USDA endorsed certificate which arrived at my doorstep just in time. She assisted the veterinarian with the submission to the USDA. He was so thankful and said that he will recommend all his future clients to sign up with Petsfly for help with the USDA applications.

The whole crew was extremely friendly, knowledgeable, responsive, and were an absolutely integral part of successfully getting my dog to Hawaii! I cannot thank them enough for making a daunting process much, much easier.

We will be forever grateful that we found Brenda and the Petsfly team to help relocate our cat. We were frustrated by an experience with another company (not to be named!) who were difficult to work with, more expensive, and insulting. Brenda is the exact opposite. World class communication, customer care so good that you feel like she is part of the family, no compromise on high standards, and competitive pricing. There were a number of challenges associated with our move that Brenda foresaw, communicated to us in advance, and then created contingency plans. Her network of importers on the other side of the flight were just as caring and professional as she was. We will never use another company for future pet relocations and plan to recommend her to everyone we know. If you want to take the stress and anxiety out of pet relocation, call Brenda.

I couldn't go back to the US anymore, but with petfly they took of everything of King, they went to the pet hotel to do the vet checking, measuring, to also taking him to the airport from lax to scl and even deliver King to my home while I was having a hard time trying to get him back to me. So I really appreciate it.

Brenda at Petsfly is a literal superhero. I had a bit of a breakdown trying to get everything done for us to move from the Midwest (US) to Denmark and she talked me down and brought me back. Truly above and beyond. She knew all the rules and processes and guided us with care and precision, while handling all the paperwork with our vet, the airlines, and the USDA. We have gone out of our way to recommend Brenda's (and Petsfly's) services to several people who have asked us how we managed to get two cats (one 18 years old!!) and one large (29kg) dog over 4200 miles across the planet. The answer is Brenda at Petsfly.