Pacific Gas and ElectricReviews of pge.com

If we still had asylums for the mentally deranged I would believe that PG&E hired people from there to redesign their website and create a POS of a totally dysfunctional so-called website! In the German language there is the best word concoction for it: "Verschlimmbessern", "To make something worse in an attempt to improve it" earlier this year I gave up and called him and insisted I want to have a paper copy mailed again as most of the time that was not possible to even get that simple fact, viewing my bill online, right. Now since May I can no longer login because of a "security issue". No it's not a login error, it's even dumber than that! in our verification crazed age the site recognizes my account and then sends me a 6 digit security code. pick one of the last 4 I tried, I enter it 311582 as shown on my mobile phone and click on confirm. Then I get equivalent of a 3-year-old red text sentence: Something went wrong, please try again later. Since May 2026... truly dumber than dumb!

I have lived all over t he US dealing with many utility companies in the past 40 years. PG&E is by far the worst when it comes to power outages. If I were to add up all the times my power went out with all companies combined in that time, would still be less than 1 year with PG&E. With the billions in annual profit it would seem like they can afford to maintain & update their infrastructure to keep power on instead of shutting it down because of a breeze. Now we have to deal with collective punishment due to their negligence regarding Paradise burning down due to their failure of replacing an 85 year old rusty hook and getting sued in the process. Instead they would rather pay their shareholders. If corporations are people as the Supreme Court says, then they should face the same consequences I would face if I were to set someone's house on fire killing everyone inside, especially if I was on probation. Jailing the CEO's & board of directors while seizing their assets might get the message across. Break up the monopoly they hold over the state & start jailing the CPUC & other politicians for taking bribes. Maybe then we'll see some changes. If we have to deal with half a dozen power shut offs a year due to windy days, they should provide us generators at their expense.

This morning at around 1am was the last resort of this awful company. Never have I post a review on my over 6 decades in this lifetime. I’m a good paying customer for the last 4 decades on this company but for the last 10 years this company has been totally going downhill. How in the world we have so many lost power even in a perfect day without any storms? Even the third world countries seldom has this kind of occurrence. What an embarrassment for a company like this. I was baking several cakes last night and early morning at around 1am without any notice, the weather was lovely, the night was perfect and boom we had power outage that lasted for almost an hour in Aptos,Ca area. This happened a lot and it’s totally unacceptable, every time this happened our printer doesn’t work and several times our washing machine doesn’t work either, I should bill PG&E for the high cost of the repair. PG&E you charge so much at least do your job. Have some credibility and reliability that we need. Do a better job!!

They left an old defunct piece of equipment outside my home, and it took 8 months of calling and people losing my case information to finally get someone to get it removed. Literally countless hours on the phone for me to fix their mistake.

Want to give zero or minus if I can. Super expensive just taking advantage of people. One horrible example of monopoly.

The PG&E website is trash. It takes a very long time to get an authorization code. The website is awful and a complete redesign is badly needed. Add to that the fact that it's power prices are an expensive joke. It is by far, the worst utility in the nation.

Our PGE bill for a 3br 2bath home and were only using electricity is upward $750 a month. If it was not for Care we'd be paying that in full. The deduction changes every month. The due date for their bill changes ever month. Our income is once a month on the 3rd. We have repeatedly asked PGE to change our due date to after the 4th, and they have refused. They claim our cycle is based on where you live 🤨🤣🤣. The problem is that PGE is too big. Although having another company they would probably do the same. Our bill had a arrearange of $1300. We went to Liheap for help. They gave us $1000 towards our bill. PGE had the funds, however they posted it after we had made a payment. Instead of using that money to pay off the arrearange they used it to pay current bills. This left the arrears open still "ARE YOU KIDDING ME" .Yeah how crooked is that. So now I had to get on a payment plan for the arrears I'm back were I started pretty tricky. That just ain't right that they can do this🤬. Have you ever wondered why the PUC always approves rate increases one after another. 🥾 Kickbacks..."Shouldn't the word "PUBLIC" pertain to helping customers what else could it be. The public is only keeping upper management and board members in million dollar homes. In addition to putting their children through college. This country is all about money, and your only known by your account number otherwise move along.

During a snow storm with no wind my power got interupted 4 times. It also was off for almost a day and half. They appear to be good at charging more money. But having reliable service is the a huge problem. The day the storm was over my power got shut off again. Seems like they want to break computers.