Pinnacle Moving GroupReviews of pinnaclemovinggroup.com

We signed the contract with Pinnacle Moving Group to move us halfway across the country and were instantly ghosted via email/phone. Our logistics coordinator, who was extremely responsive pre-sales, stopped returning emails and phone calls as soon as we signed. Customer service refused to provide simple information like thier top 5 movers that they talk about in the sales calls. Weeks after customer service refused to provide mover info (so I could check reviews and FMCSA status), I was reached out to by a manager to follow up on my request for info. Despite sounding genuine about wanting to help, they didn't follow through. Claiming emails were sent that never arrived and then get belligerent with m,e somehow insinuating that I'm the one at fault for not getting the email. My email is on the contract correctly, and the sales/logistics guy didn't have any issues emailing me pre-sales. I was even provided the manager's personal phone number to text and thier direct line. I reached out more than half a dozen times between texts/voicemails and got no response or return call. So, in addition to the sales folks not returning calls, customer service refusing to provide info, and managers don't return voicemail, texts, or emails either. The price might seem alluring, but thier tactics are suspicious/scammy, and if you look at protectyourmove.gov, this company checks over half of the red flags listed there. The DOT number provided has a mailing address in Georgia that is for a random office building with no markings for the business. The actual business address is a residential house in Florida. Again, all part of the warning signs listed on the site above. Save yourself the stress and hire a real mover (and not a "broker" like these folks) that doesn't take your money upfront and responds to communications. Real movers show up at your house, show accountability for your move, and actually communicate. I lost 8k to this, and no one seems to care about my experience. EDIT: Sent them an email as they requested. No response in over a week. Par for the course. EDIT #2: Got a reply from billing 6 weeks after following up from the original email sent 6 weeks before that telling me they are still processing my cancelation. No response to the info@ email I sent. Stay away from these people. They don't respond and are impossible to get ahold of. God forbid you want to cancel. They'll just leave you unread and not actually address anything.

Look up Atlas Mover Group and see those reviews. Same company. If you’re looking for a moving company that will lie, overcharge, and disappear with your belongings—look no further! This company is a complete scam. They changed the agreed-upon cost when they arrived, showed up with a rented truck (major red flag), and demanded the deposit be wired—another red flag we should’ve heeded. After the move, they became nearly impossible to reach. And when they finally did respond, all we got were lies. They have essentially stolen both our money and our belongings. Do not trust this company. You’ve been warned. If you want me to remove the review, then please deliver my items.