Pinnacle Moving GroupReviews of pinnaclemovinggroup.com

If I could give negative stars I would. This company is the biggest joke and scam I have ever encountered in my life. I booked services in May for a July move. Ken the First Gentleman I spoke with was amazing, very knowledgeable and all around seemed legit. That’s how they get you. After that he didn’t respond, and it went to hell. Never set in stone the move date until the day before. Once movers arrived miraculously it was going to be way over the allotted space. Keep in mind I had gotten rid of a lot of large items from the original quote but opted to keep the same space to give myself a buffer. The guy “recalculated” costs and it was going to be an additional $10,000. Then proceeded to spend the next hour going in and out of the house to “talk to his boss” and trying to negotiate a better rate. Then they couldn’t tell me when it was going to be delivered, said anywhere between 1-3weeks but if I wanted to pay for priority it would be an additional $2600. I have lost my deposit, and less well learned. Stay away from these crooks. I even did lots of research on them, and that’s the sad part.

Only rating one star because you have to rate it something to write a review. Absolutely awful experience. When contract was signed there were two pickup dates, one was a backup in case of weather issues. I was not told the backup day would be used until the night before I was expecting them. After I had to call multiple times to inquire. When the company showed up, they were unaware they were supposed to be packing up everything. Even though I confirmed on the call the day before with Pinnacle and was informed when I booked that breakdown and setup would be included with paying extra to pack. There were clearly multiple things that were not communicated before the moving company arrived. On top of that they immediately had to add a charge for a stair fee. I was charged the fee one time, despite knowing I was on the third floor and not asking how many stairs I had. Finally, the estimated space needed in the truck ended up being double what was estimated based on what I said which resulted in the total cost being $3000 more than I was quoted. This is after the fact multiple large furniture items were no longer part of the move, otherwise it would have been even more. When Pinnacle customer service called to ask how the move went and I had nothing positive to say they said I could call about compensation once delivery was complete. I did that only to be told they do not offer compensation as the contract states the amount could change. Even though the extra amount was more than half of the original quote. Absolutely awful experience, would never recommend to anyone to use this company. They do not care about the customer, only getting you in with a lowball quote and then disappearing. EDIT TO ADD After Pinnacle replied to my original review asking for me to submit information so they could look into it, I sent them everything I had and never heard back. It has been over a month. I never even got a message saying they received the email and were reviewing it. Again going to show that they do not care about the customer.

Company is fake. Company is fraudulent. They keep chaning their names. They offer you a low ball quote, then wait until the cancellation period is over to raise the price they feel they are locked in. I asked to speak to the owner and they told me point blank "you cannot talk to the owner". That is after they get the deposit. Run from them. Run from them

Terrible!!!! Under quoted me and payment was a headache. Then tried to get a final statement for to provide relo at my work and could never get one. Worst company to deal with ever!

⭐️⭐️⭐️⭐️ I recently moved from Arizona to Georgia with Pinnacle Moving Group, and overall, it was a great experience. The crew arrived with all the proper tools to disassemble and reassemble my furniture, and they knew exactly how to handle my Sleep Number bed—which was a big relief! Despite the heat, the movers were kind, hard-working, and stayed focused on getting the job done right. They did show up a little late, which is why I’m giving 4 stars instead of 5, but they absolutely made up for it with their professionalism and care. Delivery was just as smooth as pickup. I really appreciated how well they pack-wrapped everything and used floor protection throughout my home. Huge shout out to Ken for overseeing the process and making sure things went smoothly. Definitely recommend Pinnacle if you’re looking for reliable and respectful movers!

This is a totally fraudster company with no experience in moving at all. This is just a broker who would quote you way less than actual cost that you are going to discover when the actual moving van line ( one of their worst and untrustworthy partners) arrives on the day of pickup. In our case we were moving furnitures from a one bedroom apartment and detailed every single piece we were planning to move and we were told that our price will not go up beyond 3200$ that was originally estimated. We paid 1750$ up front at the time of booking. A day before pickup their so called “quality control” team called and said that the price quoted is accurate but when the van line who would actually move our stuff arrived, they said we needed way more space than Pinnacle’s estimate and gave us option to either drop boxes / items or pay ~2000$ more for the total move. While Pinnacle mentioned that only 50% of the cost would be due at pickup, the van line called Giovanni Van Lines ( another fraudsters) pressured us to pay 80% of the movement cost upfront. The date of pickup was May 08, 2025 and now the van line is saying they won’t be able to deliver our stuff before July 08!! Please don’t call or book any of your move with Pinnacle Moving Company or Giovanni Van Lines at all!! Beware! Date of experience: May 08, 2025

This company is a scam. The movers came after I had to reassess our articles. The price then went up $2000. I had a list of items within that price range. After they arrived and started loading, they told me that was not going to work until the cubic feet quoted. Now the price went up $6000 from the original estimate and they could not take all the items under that price. I had to tell them to stop at $9700. What a scam and now we are left with multiple articles that we couldn't get them to move

Different name..same people.— you were Atlas and no one will respond to me from there either. You just changed your name so you could start over after Atlas screwed over so many people. Edit— I am not the same guy from above. So, this review was left correctly. You denied me my funds back after canceling my move due to a family emergency. I have the contract and all documentation from Atlas Mover Group. Id be happy to post it here or if you could reply to my email, from Amanda, we can resolve this. Thank you. Hello PINNACLE, Formerly known as ATLAS MOVER GROUP! Please look up their reviews under Atlas Mover Group. You stole my deposit money for pick up and delivery and YOU DIDNT PICK UP or DELIVER my items. I have been sending emails to Atlas to get the money back I am owed. The contract says a manager can approve the refund. All I get is so BS about a contract that has been voided for SO many other reasons. Like telling me when you were ATLAS that you weren’t a broker when YOU ARE. Please give me back my money. Thanks! Additionally, Zachary LIED to me during the consultation, bullied me into a deposit then completely DISAPPEARED. You did NO MOVING for me yet kept ALL my money. How does that make sense?