Backbone Labs, Inc.Reviews of playbackbone.com

I had a backbone of a while, and suddently the left part stop working.. the problem is a ribben cable that costs 5 bucks.. I texted MANY email to backbone to solve the issue with the warranty.. but had no response

Customer service is non existent, waiting months on a response on a warranty claim.

They need to rectify their communication issues, however they gave a fair resolution to my issue.

Approved warranty ignored for over 2 weeks (Ticket #218722) My warranty replacement was officially approved on June 21st (RMA #26896558). However, because I am from Germany, the system didn't generate a proper international prepaid shipping label. I have opened Ticket #218722 and sent multiple emails explaining the issue. Support agents promised to forward this to their internal team, but I have been completely ignored for over a week now. Miserable customer service. I am still waiting for my prepaid label to ship the broken device back. Fix my ticket immediately!

It broke in less than a week and you can’t play any PlayStation games without spending 500 dollars to buy a PlayStation!

I received the backbone PS edition controller as a gift 2 years ago. Overall it's really fantastic to be able to play games correctly with a physical joypad that is lightweight, small when folded and greatly functional when used. The thing that turn down the notation is that in 2 years I had to have a replacement after 1 year (one of the joystick was dead) and now, 1 year after The left joystick won't click anymore. So far backbone is telling me that I can't have it replaced because my purchase is too old. So be prepared to spend 100+ euros/dollars for a thing that will barely stand 1 year of not so intense playing. (mainly PS Remote play on my phone). A shame because when it works, it's great.

If I could give Backbone Labs Zero stars I would..! I recently got the Backbone Pro and within two days it just died on me.. the pass through power via the USB-C port was working but nothing else... such a shame as I really liked the design, functionality and the feel of the controller in my hands.. So i went through the process of completing a warranty returns form on their website.... the customer service has been dreadful and clearly Ai driven.. No human interaction of any kind..!! The lack of "getting back in touch" is very disrespectful... I've put in a replacement claim with all the relevant & correct documentation and I'm still waiting for an answer....!!!! I don't even think that if they read this review that they would care at all...!!!!

Backbone wirbt aktuell aktiv mit einem Fortnite-Skin als Bestandteil des Angebots. Tatsächlich ist diese Promotion jedoch bereits abgelaufen und der beworbene Skin wird nicht mehr bereitgestellt. Ein klarer Hinweis auf das Ablaufdatum ist auf der beworbenen Produktseite nicht ersichtlich. Der beworbene Bonus war für mich kaufentscheidend. Dass dieser nach dem Kauf nicht verfügbar ist, empfinde ich als irreführend. Der Support reagiert ausschließlich mit automatisierten KI-Antworten, während individuelle Anfragen unbeantwortet bleiben. Angesichts eines Kaufpreises von knapp 200 € halte ich dieses Vorgehen für inakzeptabel. Die Retoure des Produkts ist bereits veranlasst.