FULLY LOST T.
Posted
A most unprofessional experience
Our corporation was contacted by Protos to do guard services for a client in our region. While our billings exactly matched Protos punch reports they eventually debited back three full invoices claiming some type of confirmed overpayment. You asked us to work. We worked. How then could an overpayment occur? After six months of continued denial Protos subsequently referred us to the service agent. We don’t even know whom that is. $7000 net loss. A most unprofessional experience.
Response from Protos Security· Jun 2, 2025
Protos is open to constructive dialogue and want to ensure all of our partners feel respected and supported. Payments are issued based on confirmed punch reports, which align with our billing system. We will need to escalate to look into the overpayment/debit situation you are describing. We value each vendor partnership and are committed to ensuring that services are paid for accurately, promptly and professionally.