PurerdropReviews of purerdrop.com

I had ordered a 6 pack of filters on Dec 5th and thought all was good. About an hour later an email informed me that my order was cancelled at my request, a request I did not make. It also claimed that my refund may take several days to complete. The website does not seem to have the luxury of a phone number or a way to speak to a human. After a few more days (Dec 7th), since I still wanted filters, I ordered again. The only way of communicating was a "contact us" tab which I have done twice explaining the situation. There has been no response whatsoever after about a week. My credit card was charged twice with no credit of the cancelled order. Stay away! They do not respond to any inquiries.

Fast delivery, good product. Very satisfied.

1st order no email confirmation. They sent it to the Billing Address instead of the Shipping Address. Re-ordered as I am seasonal and needed it here. They did exactly the same thing, shipped it to the Billing Address. If you need the item at a 2nd residence do Not use this company

Fast shipping . They had the filters that I needed . Very good price.

I was nervous after reading reviews here. My credit card was immediately charged, but I did not get a confirmation email or receipt. I wrote to customer service, and after not hearing back for a few days, I decided that I was going to dispute the charge the following Monday. The filters showed up over the weekend as advertised. Customer service emailed me back in imperfect English, but was very informative with tracking info etc, and thanked me for the business. Minor negatives: - Customer service doesn't automatically contact you and is somewhat slow to respond Positives + Initially, these seem to work like the factory filters. Will monitor. + Good, straightforward customer service + Excellent price compared to factory filters As long as the filters continue to work as advertised, I'll buy from purerdrop again.

purerdrop review I placed an order through their website on 11/1/2022. Purchased through paypal for the filters (to be safe since I read the reviews stating it may not be legit) but it was a good deal for 4 filters for my whirlpool refrigerator I could not pass up! tracking was sent on 11/3/2022 and I was delivered on 11/10/2022. Highly recommended!

I am giving Puredrop is due to EXCELLENT customer service!! I order the correct filter tyoe 3 for Whirlpool, however I receive type 2 in the mailbox. The customer service acknowledge the error and mailed out the replacement. The filter fits perfectly and working as expected.

Very pleased…easy ordering, well-priced filters and very responsive customer service. In fact…. Excellent customer service!! I did have an issue that was solely the responsibility of USPS’s failure to deliver to me. Carrier did deliver, but to an entirely unknown, different location. I notified Purerdrop.com, PayPal and USPS. After verifying by Geo-tracking, Post Master confirmed mail carrier did not deliver to my address. While this investigation was ongoing and unresolved, MoreFilter sent me a full replacement order. USPS mail delivery was the screw-up.