Quest DiagnosticsReviews of questdiagnostics.com

Hello my name is Danays I always go to your facility to do my annual check up normally on Saturday because I work I been trying to schedule an appointment for Saturday and is been busy I walk in at 5:40am the facility located in west Hialeah open at 6:30 and start calling at 7 since they open the door they mentioned that they closed at 10:30 and not going to attend any walk in since the first appointment enter to the second appointment the time was around 20 minutes they didn't call any walk in Every time they open the doors it was like an himno remember we are not going to attempt any walk in At 9:30 one of the stuff said that walk ins are not going to be seen so my husband and i including 4 more people have to go not been attended not mentioned that they was very rude even with question that people was asking Definitely I’m not going to go anymore to quest lab I will star going to lab corp This is ridiculous literally I feel like I was in a different country not USA

If I could give this place a minus 1, I would. In June 2023, I went to have a blood test- paid the bill when I got it. Then, went for another blood test in December. The phlebotomist yelled at me for not paying the June bill- when I already paid it. She made it like if I didn't pay- she would not draw the blood- so, I paid it- again. I went to BBB and got my money back which took a while to get. Now, for the December bill- I paid it as soon as I got it- then not long after that, was sent a bill from a collection agency for the December bill- that I already paid. I have not went back to Quest to get any blood draws- and am now getting a bill from July, 2024- but I never went for a blood test at that time. Yeah, this place is screwed up. I wouldn't go here ever again.

Doesn't deserve a 1 star. Employee was awesome. My complaint is that EVERY time I will need blood work I have to show my ID and insurance. I get my blood drawn roughly every 3 months. Drawn blood should be in and out NOT a full on appointment like a doctor appointment.

I've gone to the Quest on the Post Rd in Fairfield, CT for years. They used to have a reception desk in the waiting area where two women would answer questions and greet customers. They are now GONE and in their place is a tablet where people have to punch in info then wait FOREVER to be called. The people working there are super unfriendly and RUDE. I went on the website and saw that they ask about "gender" and offer several options. Note to Quest: THErE ARE TWO GENDERS! Then I went there today to try and pick up a sample cup for my 90 year old mom for a urine test - No one came out, I was forced to use that stupid tablet and it tried to make me make an appointment - JUST TO PICK UP A CUP!!! On the door there was a bold sign saying that no "concealed carry handguns" were allowed in!! WHAT?!!! What kind of place is this?! I also see that DEI is all over their website. Perhaps if they focused a bit more on PERSONALIZED and REAL CUSTOMER SERVICE instead of their woke signaling and leftist messaging they might be worthy of customers' loyalty!!! I will NEVER EVER use this HORRID company again!!! I've already found an alternate and THEY will make money off of me and my mom - NEVER QUEST! GO WOKE, GO BROKE and STOP TREATING YOUR CUSTOMERS AS IF YOU HATE US!!!

If you’re dropping off a specimen sample, please make an appointment. I waited more than an hour and a half to do just that. Quest Diagnostics in Tallahassee, Florida off of Mahan Drive needs to rethink its policy for dropping off specimens. If all of the information and the samples are there, the person dropping it off should not have to wait, or have an appointment for them to accept the package, log the specimen and patient information in, and process it. Thank you to Ms. Andrea who finally recognized it was a dropoff and took it. This is a problem seeking a solution.

I went to the 2 Executive Drive in Albany, NY location. Never having had a drug test before, I went in with a hoodie with sleeveless body suit underneath with a baseball cap on. I was informed I had to take my off the cap which was fine, as well as the hoodie which would have also been fine except, I was brought into the hallway with other people waiting to be seen in the lounge nearby without the hoodie! Additionally, I was made to sign documents in front of a window whose blinds were closed except for the window I was placed in front off having a clear view of the parking lot which meant everyone could see within as well. It felt intentional. Again, no other blind was open. Why are people expected to know what to expect or how to dress? Why would someone think they’d have to undress? BIG EPIC FAIL! I will be sure to make everyone aware not to use Quest Diagnostics!

I have used quest for the last 2 1/2 years. Typically, I have my blood test done by 8 AM and I received my results by 3 to 5 AM the next day. I had my test at 7 AM on 30 September. It took quest 15 hours to get my blood work to the lab, I was lied to and told by customer service that the reason my results are so slow is due to the hurricane, that is a lie. I was told that a supervisor would call me, that was a lie as a kidney transplant patient every day matters every blood result matters, every day you approach life positively matters. I’m calling my nurse tomorrow, and I will go to any other blood facility, I know everybody makes a mistake but I’ve never been lied to so many times as I have today. Find any other company folks if you need those results to be on a consistent basis. There’s also something very wrong when you cannot contact a human being at corporate when you’re desperate for your results, they hide behind recordings and phone options

I ordered and paid $440 for bloodwork, scheduled an appointment, showed up 5 mins early, checked in on the Kiosk and there was no appointment scheduled for me. I double checked my email confirmation and I was present at the correct day and time. No one in the office would come to the front to help so I emailed customer service and asked for a refund - a week later and no response so I emailed again, no response. Now my order is set to expire and I still have not received a response from anyone at Quest. In the meantime, I ordered the same test thru Labcorp, showed up for my appt 2 days later and had my results the next day.