Quest DiagnosticsReviews of questdiagnostics.com

I recently visited the Playa Vista location for a walk-in lab test. I arrived early, was the first to sign in, and there were no other patients present for appointments. Despite this, the staff informed me I would need to wait one hour before they could start my test, citing appointments, even though no one with an appointment was in the office. When I asked if I could be accommodated sooner, given that I was the only one there, I was told no. This experience felt frustrating and unprofessional. If there are no patients with appointments present, it seems reasonable that walk-ins should be helped rather than forced to wait unnecessarily. I came early to get my lab work done before work, but instead was met with a lack of flexibility and customer service. I would appreciate it if Quest reconsiders its policies to better serve patients who arrive early and rely on walk-in availability, as advertised.

I agree with most of these reviews. They do not honor appointments, the few times I have been there over the years. Every time the computer system is down. Today I waited a half hour for my scheduled appointment. They had a room full of people waiting. Then someone came out and said they aren't drug testing today. Most left. Still with all of those people gone they still couldn't keep an appointment for a regular blood draw. Will NEVER go back!

If by design I wanted to dehumanize healthcare this is what it would look like. The check in kiosk is outdated and does not work. It will not scan any digital insurance card rendering the check in kiosk useless. And there is no way to contact a human. The technicians are nice. It is a shame they work for an unfeeling, disinterested, money grabbing corporation. To be clear, the technicians are great. The whole quest process to check in is broken, unhelpful, and horrible I. Every way.

This company is disorganized. Informed me a test result was a available to view a full week after my doctor gave me the results. Now I'm waiting almost 2 weeks for the results. I will request LabCorp next time I'm done with Quest

The absolute worst customer care service you can expect from anywhere. They canceled three appointments on me. One of them on Wednesday before the hurricane that we did not get. One of them on Thursday the day after the hurricane we did not get. And one of those was today. I was only a few minutes late. These people care nothing about you they just want your money!. Stay away stay far far away

I know in Florida with the hurricane locations may have been closed. It would be nice if the site would reflect that they are closed and update it when they finally open. You cannot call the labs no one answers. So if ypu keep getting messages confirming your appointment nothing telling you not to go how do you know. I scheduled 2 different appointments at 2 differant locations both closed. Messaged through the app and was told their is nothing they can do. That's an unacceptable answer. My time is money. I have to fast for blood work rearrange my schedule interfere with my sleep drive out of my way to hey there to have to wait with an appointment. You have no respect for your patients. It's ridiculous that you cannot have these labs update the sites on line so people can be aware. Everything is automated so no way to know if any lab is open or closed they just keep letting you make appointments

my most recent lab results are showing the exact levels as the prior test, out to two decimal places, which is not possible. This is a hormone level, so it's like saying I have the exact same number of hairs on my head as I did last month. It's absurd. There is clearly an error but when I contact Quest customer service via email, a method I chose specifically because I am hearing impaired, I am lazily referred to the same level of customer service but on the phone. When I complained about that, I was ignored from that point on. Any other company would try to address a problem with their product, especially one so clearly obvious, but I have found that Quest has a history of simply refusing to reply to pretty much anything. Since the labs in question are a basic indicator of a possible recurrence of cancer, I find this instance to be particularly offensive to everyone involved.

This location does not honor their appointments made online before 10am and have hours posted only on their door, not online. They've completely wasted our time and screwed up our childcare situation. They need to get their act together and stop offering appointments they won't honor!