Quest DiagnosticsReviews of questdiagnostics.com

The whole process is a joke. We planned ahead in order to travel to Canada. Our tests were done at noon on Monday and 72 hours later, still no results. We called the hotline and they would not expedite until after 48 hours of testing. Forget about using them if you have travel plans.

The staff at Quest Diag located at 146 Enclave Dr, New Castle, PA 16101 is Awesome. The Tech Linda was very friendly every time I went, was fast and efficient, and painless.

I am a very hard stick which means hard to find veins. Usually I’m stuck more than once easily. Quest is wonderful! I had Nina take my blood today and one stick and I didn’t feel a thing!! She was very professional and caring too! Thank you Nina!!! :)

This has to be the most difficult Covid testing experience I have ever had!!!! Stay away!!! Guarantee results in 24-48 hours…nope. Website suggests their online/app is faster for results….nope. If it’s your child they should let you know way in advance to upload a birth certificate! Takes them 2 days to review it. Trying to upload a birth certificate is maddening. The .jpg didn’t work bc it says it was too big. Scanned it and it was too big. Paid for an app to make it smaller…still wouldn’t accept it. Would rather have waited in a 3.5 hour long line and received immediate test results to send an a symptomatic kid to school than to use a service that doesn’t follow through.

This has been my lab for the part 8 years and you think services will be better but turns out for the worst. Leave patients in their cars waiting for hours then said the text you and there was not text message. There are no appointments regularly available and walk-in are a nightmare. This is not free service, we paid a health plan and tests we should received an excellent service when about patients is concern. Hope things change soon

I had an early 6:40 am appt at Quest Diagnostics (Valrico SR 60) on 9/14/21. I came prepared with my lab work paperwork. The technician that drew my blood wasn’t wearing gloves and when she inserted the needle in my left arm I felt a lightening bolt go through my arm and into my fingers. I explained that I was feeling pain but she just kept drawing blood telling me there was only 3 vials that she needed to fill. I was in extreme pain praying that it would soon be over. The cotton ball that was then placed over the injection site had been soaked with blood. I thought the ordeal was over but over the course of the day my left arm was swelling up and dark blue at the site. It was hard for me to pick up anything heavy. I went back to the lab and asked to speak to someone there. The woman I was taken to told me that I should tell my doctor after I told her what happened that morning. I left very disappointed. I believe the technician that drew my blood hit a nerve and was trying to complete her ‘job’. She was insensitive of my pain. Quest Diagnostics is not a place I want to do business with ever again.

866-254-3859 Is the correct phone number for billing issues. NOT 866-397-8378, as they are switching to a new computer system.

In short: stay away from quest diagnostics and do not entrust the results.