Rare CandyReviews of rarecandy.com

As a parent that has purchased fake Pokemon products from places like Walmart and StockX before, I sleep easy knowing that Rare Candy actually takes the time to really make sure their sellers are legitimate, unlike many other marketplaces in the space. While they can't control market prices, mistakes or bad actors/partners, it's clear that they try to do the right thing and have the values for a marketplace that you would want to support with your business. Shop with confidence.

I placed a preorder with Rare Candy totaling 4,876.91 USD on May 9. What followed has been one of the worst customer service experiences I’ve ever had. 1. Cancellation Policy Hidden in FAQ They refused to cancel the order even though it hadn’t shipped, citing a 48-hour cancellation window. That policy is NOT in their Terms and Conditions, only buried in a collapsed dropdown in the FAQ — nowhere visible at checkout, nor binding. I only discovered it after reaching out. This is deceptive and misleading. 2. Misleading Shipping Claims They claimed the order was shipped on May 27, a day after the product’s release date (May 26), yet the first shipping scan didn’t occur until June 5. That’s a 9-day gap with no proof of earlier handoff — and they admitted they don’t receive receipts for shipments. So we’re just supposed to take their word for it? 3. No Accountability Despite multiple follow-ups, they failed to provide basic transparency or resolve. Their canned responses showed no interest in addressing their failure to meet their own stated policies. They repeatedly dodged clear questions and refused to issue a refund even though their fulfillment was clearly late and their policy was never properly disclosed. --- Bottom line: This company operates with zero transparency, poor logistics, and no respect for customers. I’ve wasted weeks trying to resolve this and will be pursuing a dispute through my payment provider. If you value your time, money, and sanity — do not trust Rare Candy with either.

I pre-ordered some pokemon card from here in January, and pre-paid. It´s now May, and I´ve sendt multiple e-mails and they never answer. I think they´re a scam-site/app.

Website and merchant is unreliable and has poor communication. Purchased a listed item, and had to reach out a week later and was told it was out of stock, however item is still listed as in stock as of this post.

Hi, I ordered graded slab and paid extra 30$ for shipping charge, but did not receive the package even after 53 days and tracking showed no update from last 18 days. Customer care did not consider this as their responsibility to track the package and instead asked me to file claim for lost package and if this claim goes through then they will refund. Now even after paying money I have to do their job. Highly untrustworthy service.

Good pre order release got a week within the release date

Rare Candy is fantastic! Great place to find the collectibles you are looking for, for the best deals. Rare candy is not only great for purchasing your favorite collectibles, but a wonderful community. Join the discord!!! highly recommend it! Made a lot of friends from the around the world and traded with them.

Rare Candy is a great place to buy and sell a great range of products from different TCGs. They have a mix of vintage and modern, specialized in Pokémon. Always looking to improve their app and service based on feedback!