Rick Case Automotive GroupReviews of rickcase.com

My CPO vehicle I purchased six mo the ago and 8k miles ago developed a leak, serpentine belt failure that lead to alternator, air conditioner and power steering failure. I did not have an appointment and took the car in to Rick Case service for diagnosis under warranty on Saturday early morning. The greeter curbside was immediately annoyed by me being there. I was made to feel like a second class citizen with my old used at disturbing their flow. After a few hours I was called with the diagnosis and informed that the service will not be completed until Monday. I asked for a service loaner as I had to move to and from work on Sunday and Monday. I was refused unapologetically be cause they did not have any available. I asked for options, such as other brands or for reimbursement of reasonable Uber expenses. I was denied without an apology. I asked to speak with the service manager to discuss possible options. I waited for a call back from 4:00pm until 9pm. In between, I called every hour or so to ensure we get some resolution before the dealership closed for the day. No call back, no acknowledgement of me waiting. Monday I was told the parts have been ordered and my car would be ready on Tuesday. I am u pleasantly surprised to hear that a VW service does not have available a $20 serpentine belt, a fuel hose and a couple of clips. When I asked this question, my service advisor slides that my car is old. It’s a certified Pre-owner with and engine that has been produced until very recently in many VW group vehicles. Again, I was made to feel like a second class citizen with my pre-owner car that VW sold me! I was provided a loaner for overnight Monday, and then demanded that I return it “no longer than 4:30pm the following day. I returned it as soon as I finished my workday (past 4:30). The frustration is not worth it, I’ll definitely go to a different dealer and service in the future.

Great experience at Rick Case, Tony Piaerra has always given me 5 star service on my vehicle.

Conmar Vassell was a pleasure to work with. Although I went in for just an oil change, he advised me clearly and concisely that other work needed to be done on my car

I am a very happy customer. Since I get to the dealer the sales person was very helpful and explained everything clear and the transaction was very smooth and fast. It was very easy to deal with! Great customer service! Keep the good work!

I’ve been going to Rick Case since I purchased my first vehicle. It’s been 7 years. Since I purchased my car, this dealership is the only one I’ve ever taken my car to get serviced. Since then, Rick Case is known to be the best. Year over year, I’m sad to say I’ve seen an unfortunate decline in the service. I’ve filled out tons of surveys for both sales and service inquiries but not much has changed. This was the first time I spoke with Wade, the customer service manager, and I felt safe that he was going to do everything in his power to get things on track. I also worked with Roberto who was new to Rick Case. And he did pretty well. We had some miscommunications during my service, but I was glad he called to ensure everything was well and made sure my car was running smooth. He was also very concerned with my brakes and reiterated I needed that to be filled. He was very punctual. Can’t wait to work with him again

Felicito y les recomiendo al vendedor Martin, sincero, con mucho conocimiento de su trabajo, atento a todos los detalles.... muy profesional

Mr. Jose Pablo was efficient in his performance and gave me excellent treatment

Great experience. Franklin Blenner was wonderful to work with. He exceeded our expectations.