Excellent
563 reviews
RitaniRitani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
563 approved reviews, newest moderated first
William S.
Posted
They go for the extra mile to make your purchase experience easier.
Response from Ritani· Jan 18, 2019
Hi William, thank you so much for your review! We are so happy to hear we were able to provide you with a seamless shopping experience!
Robert
Posted
My first experience with Ritani was exemplary. I purchased my fiancé’s engagment ring online and was able to have it sent to a local shop for review before making the final transaction. Customer service was excellent and the process simple. Using Ritani to purchase wedding bands went so poorly I opted for a different company. To start, the local shop they used was no longer a “partner”, with the next available option being over an hour away. I opted to have the package sent to my home. As expected, I was not home to sign for the delivery and requested Fedex to simply hold the package so I could pick it up at a time convient to me. I was floored when I was told that Ritani did not allow items to be held “due to insurance reasons” and that it would need to be signed for the next day or it would simply be sent back. When I spoke with the Ritani rep they advised I would need to either be on site to receive delivery or make it to the local fedex ship center before it closed if I wanted to pick up the item. Since I do not have the luxury of being home during the week or even getting home during normal business hours both those suggestions would not work for me. In the end the rings were sent back as explained due to a failed second delivery. I ended up buying the rings from a different vendor locally.
Response from Ritani· Dec 7, 2018
Hello Robert, We truly appreciate your feedback in regards to your second Ritani experience. The value of our rings in conjunction with FedEx’s insurance policy does prevent us from allowing packages to be left at addresses or FedEx local ship centers without signatures. We do offer the option to push out delivery up to 2 weeks past the orders original delivery date (sometimes including Saturdays). We are glad that you were able to obtain a quick refund and purchase rings locally.
Melissa
Posted
These people are very knowledgeable and courteous.... I appreciate the time I received for questions on live chat. It was an easy experience purchasing a beautiful diamond ring for my partner. Ritani is an excellent place of business and would recommend for even the most conscientious buyer.
Response from Ritani· Jan 18, 2019
Hi Melissa, we are thrilled to hear you enjoyed working with us! It was a pleasure working with you and an honor to be apart of this special moment in your lives! Looking forward to working with you again in the future!
Willy
Posted
Originally, I felt a bit hesitant to make such an expensive and important purchase online. Now, having gotten the ring and made someone in my life very happy, I'll say that that hesitation is gone. Everything, from the moment of purchase to pickup at a partner location, went smoothly and well. Thanks Ritani!
Response from Ritani· Jan 18, 2019
Hi Willy, thank you for this review. We are so happy to hear that you enjoyed the process and were ultimately happy with your purchase!
Tim
Posted
No hassle, very very friendly most definitely earned my business forever. AAAA++++
Response from Ritani· Jan 18, 2019
Hi Tim, Thank you for your review! Looking forward to working with you in the future!
Domimo
Posted
Shes soooo happy, what else matters?
Response from Ritani· Jan 18, 2019
Nothing! But...you also matter to us and we are happy we could provide you with a good experience that ultimately resulted in her being so happy!
David
Posted
Ritani's customer service is excellent. The customer service representative was extremely friendly, knowledgeable, and patient.
Response from Ritani· Jan 18, 2019
So happy to hear this, David! Thank you for your review.
Oscar
Posted
The experience was excellent. The diamond Was outstanding.. Ready for an upgrade already
Response from Ritani· Jan 18, 2019
Hi Oscar, thank you for your review! When you're ready we are here :)
