RockLoveJewelryReviews of rocklove.com

I bought some of the Arcane jewelry back in 2024. I checked the page and at no point did I ever see it was brass gold plated. For the price I paid I expected it to be silver base. Wore the ring and earrings A LOT because they were genuinely beautiful.. Cut to roughly 2/3 years later, I notice my ring is turning my finger green which I can't understand at all.. So I contact them and eventually they reply to advise their jewellery is plated brass. I couldn't believe it. So I went on the page to look at ordering a replacement, my initial £32 spending I didn't mind too much as I loved the ring (Mels arcane ring). I figured £32 every few years is annoying but I loved the ring so much, I was prepared to do that. So imagine my face when I go to the listing page to find it has now near doubled in price to £60. Yes. £60 - FOR A BRASS RING. Gold plated or not, unless you're hand crafting that ring in your own workshop it is not worth that. Only now did I find tucked away in the description on the page that it says Brass. I will swear on everything when u purchased it I could not find that information and just assumed it was silver. So basically, it'll go to landfill. How utterly wasteful when the planet is already dying. The company advised it can't be replated too, so it's just junk now. Wonderful /s. What is worse is I also bought the Mel arcane earrings and an Arcane spinner necklace which I now know is brass. The necklace alone was over £100... For brass.

Rocklove jewelry designs the most breathtaking jewelry! I am a Disney fan and have multiple pieces of their collections. The quality cannot be matched and the designs are absolutely precious. I have been kicking myself for years for missing out on the most beautiful perfect pair of Winnie the Pooh earrings. I was able to find them on their eBay site today and I feel like its Christmas and my birthday all rolled up into one. I get so many compliments whenever I wear my Rocklove jewelry. They are quality pieces that should last a lifetime.

Ordered a $150 necklace and paid a HEFTY price for 2-day shipping so that I would have it in time for an upcoming vacation. The next day I get a UPS tracking number, but it says UPS hasn’t received it yet. That’s not unheard of, so I wait a couple of days. By Friday - 4 days after ordering it with 2 day shipping - it still says “package not yet received” on the UPS site. I wrote customer service, and they got back to me the day before I was leaving. They said “oops USPS picked it up instead of UPS! We can send it again!” I said sure - send it overnight FedEx so I get it before my trip tomorrow. Instead, they refunded my full purchase. I said, “but there’s one on the way via USPS, right? Shouldn’t I get that tracking number?” Guess what? Another “Oops” and some crazy story about “well…it only KIND of went out via USPS…”. Completely ridiculous and unprofessional, and they won’t overnight it because they of course don’t make the product themselves, but rather drop-ship it. I wish someone else had the licensing for the franchise I love, but I’ll look on Etsy going forward.

This company is running a total scam operation. I’m shocked Disney has licensed their characters to them. They offer a 15% discount on their website if you complete a survey. Not until after you complete the survey, do they tell you the code is no longer activate. I reached out to customer service, and they confirmed that they’re just trying to steal data. They would do nothing to help. Buy your fake gold-plated jewelry elsewhere. This company will steal from you.

Ordered a ring Dec 9th, 2024 as of today, the 30th I have not received the ring or tracking number which their site says it would be received within 48 hours. I have contacted their customer service dept via email twice and received replies stating "your ticket has been received." Would not have given even one star, but 0 was not a choice.

Purchased a $135 Little Mermaid pendant with "chain." Chain is a piece of string, connector broke in 10 minutes, trying to find a real chain but circle hook on pendant is so small chains are all too lightweight. Rotten product, $135 for a gold plated pendant with a piece of poorly made string. Never again.

Purchased an item from them on Black Friday. Then on Cyber Monday they had a 30% off sale. Reached out to them to see if I could cancel my order to take advantage of the deal. Took them 2 days to respond. Wouldn't accommodate me even though my item had yet to ship. Item arrived late. And on top of that the item looks cheap and is much smaller than the pictures on their site would lead you to believe. Company is a huge rip off. Avoid at all costs.

I ordered a expensive set of earrings for my daughter for Christmas. I literally got an email from them five hours later stating that they’re going to have a 30% off sale! They claimed that I will be wowed by their exemplary customer service. So I reached out to them to test this theory. They will not refund me. They will not allow a return. They will not give me a cash discount on my next purchase. They will not get another order from me. Too bad, as I was going to order another item for my daughter. So far not too exemplary in my books. Actually their tone is fairly combative and that is too bad for a small company. I wish them all the best in figuring out what it means to have exemplary customer service.