RugStudioReviews of rugstudio.com

Such a shame! Everyone was wonderful when I palced my $1600 order and waited 6 moinths for delivery. Now that the delivery is here, no one can give me the correct information, I had to call the delivery service myself to change the date, and more importantly not one customer service person suggested that I pay a little extra and have the rug delivered inside my home since it is so heavy. It was let by my garage. I called customer service for recomedations and was told I can return the rug. Both Marissa and Carla, the supervisor, hung up on me when I pushed back and asked for the corporate office! Apparently they are all so nice and kind during the pruchase process but not when there is an issue as they are unable to resolve it. DO NOT BUY FROM THEM!

I had a problem with the delivery; FedEx delivered to the wrong address! I called RugStudio; not ONLY did a person pick up the phone, but she was able to pull up my order and said that they would ship me out a new rug ASAP!!! Luckily, the person who received my rug reached out on FB, and I was able to pick it up at their house. It was wonderful dealing with this company, and they have a very loyal customer. I would very much recommend them - great products, fair prices, and WONDERFUL customer service!

I have been looking at this rug for 3 years at the other high end stores and I’m so glad I found it here and at one third of the price. Shipping was fast and great customer service.

Buyers beware: I have taken RugStudio to small claims court to get full refund and free return label! The rug I received was “item not as described” long story short RugStudio takes no accountability at all for rugs not looking anything like the pictures online. Rug Studio absolutely Blames their customers and no where in their policy will they provide a refund of any kind! (Took me awhile to figure this one out)

Would not buy from this company. Rug is so-so . The delivery process was awful . Took forever to get and shipper was horrible. Will not buy from this company again

I bought a Karastan smartstrand euphoria rug because I thought it would be durable. However strands of fiber are coming out. And I dont mean fuzz I mean whole strands. I can pull continuous rows of strands on the ends of the rug. I also have random strands coming out over the entire rug making it look bad. Rugstudio is blaming me and saying I have no warranty case because they claim I am using the wrong type of vacuum......Despite the karastan and Rugstudio warranty/care brochure having no requirement for raised beater bar/suction only vacuum, Rugstudio does not stand behind their product. I was asked for an update on 07/06/2026 so here it is: The rug continues to fall apart. The shedding isnt slowing down. In Rugstudio's response below they offered to inspect the rug however we had to pay for shipment if they said there wasn't a problem with the rug. We decided it wasn't worth the cost because, based on my correspondence with them, we believe they would claim the issues we're experiencing are due to our vacuum rather than the product itself. We dont understand how a vacuum would cause strands to fall out in one particular area but whatever. We contacted Karastan, but they referred us back to RugStudio and would not work with us directly. Don't buy from Karastan either because they dont stand behind their product. Our lesson learned: Don't buy a rug online (especially from rugstudio). When pictures don't capture the problem accurately, there is no way to get someone out to look at the rug when there are issues. Buy from a local vendor.

I ordered an expensive rug from Rug Studio and waited months for the rug which was on back order. When it finally arrived, it had a wire lock on the rug (similar to the anti-theft devices you see on clothing in stores). This could NOT be removed, and their suggestion was "tuck the plastic lock under the rug" or "go buy wirecutters." Not the service you expect from a business selling expensive items, and incredibly discourteous. Never again, and buyer beware.

Have never had such an outstanding experience with any company! Rugstudio really sets the gold standard for customer care and quality of service. They went above and beyond to ensure I was happy with the rug; Becky especially was a tremendous help in facilitating an exchange for a different size (she really couldn’t have made it easier!) and was so kind and helpful when I had delivery issues. They could have left me hanging, but their team proactively reached out daily until the matter was resolved with the courier. Truly, you could not find a better company to trust with your rug purchase and will be recommending them to everyone!