Kevin W.
Posted
Scheduling was done in advance based on…
Scheduling was done in advance based on the time and day of the first appointment. There was no need to schedule the follow-up appointments. It was automatically done for you

Excellent
4,972 reviews
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Kevin W.
Posted
Scheduling was done in advance based on the time and day of the first appointment. There was no need to schedule the follow-up appointments. It was automatically done for you
Jeanne C.
Posted
I've spent the past 20 years trying to find a therapist I connect with and failed. I was beginning to think it was just me. I tried Rula and feel like I've won the jackpot. My therapist is amazing, she's helpful, she's knowledgeable and I really feel like we're making progress.
Bob G.
Posted
My Therapist, Haley Peters exceeded my expectations.
Chip J.
Posted
It was super easy to find a provider that met my needs and it couldn't be any easier scheduling appointments.
Marcella S.
Posted
DO NOT USE RULA! THEY WILL CHARGE YOU AN EXAGGERATED AMOUNT OF MONEY! I saw a nurse practitioner and I was told it would covered by my insurance and then was charged over $609 for 2 appointments! The first appointment was 1 hr and the second 30 min. I was never advised of the charge amount I would be responsible either. I send several emails and spoke to a representative and got no resolution. This was the icing on the cake. In addition, two of my providers quit working for Rula and I was only told after several emails trying to get a refill a month later with no RX. I made an appointment with a new provider through Rula and she canceled the same day of my appointment. I made a second appointment with another Rula provider and she canceled just minutes before my appointment! The third time, of course several weeks later with all their appointment cancellations was the one I got the $600 charge for. I hung in there fir 2 months trying because changing is not easy but if providers keep quitting it’s not a good sign.
Response from Rula· Feb 9, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Lotus
Posted
I had a poor ending to the relationship with my therapist. She was ultimately not the right fit and I wish her the best. Meanwhile, Rula will not take her off my care team and their customer service is so nonchalant about offering no assistance. Other folks writing reviews put their finger on it: Rula projects “care” as a telehealth company, but it does not embody care. If you just scratch at the surface of things, you’ll discover this quickly.
Response from Rula· Feb 9, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Jonathan T.
Posted
It was a great experience, truly expiring, and provider was really on point and was honest with everything we talk about and I was comfortable with everything we discussed so I’ll do it all. It was a great experience.
Jacquelyn G.
Posted
Great therapist bios; you’re sure to find a great match. Once you book you’re automatically rescheduled 5 additional appointments with the therapist and they are easy to reschedule or cancel if need be. Calendar invites with zoom are sent to you in various forms so you can log into the session from email link, text link, calendar or from the website.