RushTranslateReviews of rushtranslate.com

Response from RushTranslate· Jul 6, 2026

We'd like to address several claims in this review that are incorrect or misleading, since they affect anyone reading this who is deciding whether to add this service. First, an apostille on a notarized translation is a distinct requirement from an apostille on a source document, and both are legitimate depending on what the receiving institution asks for. Many foreign government agencies require the notarization on the translation itself (the Certificate of Translation Accuracy) to be apostilled, separate from any apostille on the original document. We've processed this exact service for thousands of customers whose foreign recipients specifically required it, and it's a standard part of cross-border document submission, not a fabricated add-on. Notaries Public are typically only recognized in-country, so when a notarization is presented in a foreign country, the apostille authenticates the Notary Public who performed it. Secondly, to be clear about scope: RushTranslate's e-Apostille service applies only to the notarization we perform on the translation, and this is how it's described in checkout and in our help center. We do not offer, sell, or imply an apostille service for source documents (a birth certificate, passport, etc.). A source document can only be apostilled by the same authority that issued it, for example the Secretary of State of the issuing state for state-issued records, or the U.S. Department of State for federally issued records like an FBI background check. That process is entirely separate from anything we provide. What matters most in any individual case is confirming with the receiving institution exactly which document (source, notarized translation, or both) needs the apostille, since requirements vary by country and by agency. If the receiving institution required an apostille on the original document rather than the notarized translation, that is a difference in what was needed versus what was ordered, not a misrepresentation of the service. Please reach out to [email protected] with any questions and we would be happy to assist.

Response from RushTranslate· Jun 12, 2026

Thank you for sharing your experience. We're sorry the translation wasn't accepted and understand how frustrating that must have been. We do want to provide some context for others reading this review. Prior to the order being placed, our team was transparent that we were not familiar with the specific requirements for this use case and explicitly recommended verifying the format directly with the receiving authority, as local offices can have very strict and specific rules. We also provided sample coversheets for that purpose. We delivered the certified translation as requested and as a gesture of goodwill issued a partial refund. We wish the outcome had been different and appreciate the feedback.