Siraj R.
Posted
They lock your domains
I had a very frustrating experience with this service. Their subscription system is poorly designed and fails to properly detect manual card payments, which creates unnecessary issues for customers who have already paid. What makes it worse is how they handle it afterward — instead of resolving things smoothly, they lock your domains and services without warning. This can seriously disrupt business operations, especially if you rely on those services being active. On top of that, the support and recovery process is extremely slow. It takes days to restore access, even when the payment has already been made. That kind of delay is unacceptable, particularly for something as critical as domain and service availability. Overall, the system feels unreliable, and the lack of efficient support makes the situation even more frustrating. I would strongly recommend improvements to their billing detection and customer support responsiveness.