Scent DecantReviews of scentdecant.com

Took longer than expected. Once received, I am happy with my trials.

This is the best scents I have ever bought,they smell wonderful,so glad I found this company will be using them over and over again. Fast to ship and packaging is great. Thank you so very much.

Fast service and the customer service team is amazing. Would purchase from them again!

TLDR: 10 days after my order not shipping and five days of back and forth emails I was told they had run out of supplies and all orders were pending. It took five days to get this answer from them, with them completely ignoring my requests and giving me the run around, and I would've never gotten any answers if I hadn't been so pushy. Their website clearly stated that processing time was 2 days. I will never shop here again. I placed an order for a decant on 12/2/24. On 12/7/24 I noticed the order had not shipped so I emailed them to inquire. They directed me to the shipping link which indicated that the label had been created but the package not sent to USPS. On 12/8/24, I replied advising the item had not shipped and they responded by telling me to wait 2 days for updates. I responded by stating tracking is showing the item has not shipped and they told me to reference their previous email. On 12/10/24 I again told them the item has not shipped and they told me to give a few more days for tracking. I told them I wanted to cancel my order and they said they would check to see if the order could be pulled from ware house and I received no response until I prompted them. On 12/12 they advised that they were out of supplies and all orders were pending. At this point I requested to cancel my order. I was then told that they would check with the warehouse to see if it could be pulled. Finally after advising that I would contact my credit card company to dispute the charge, they agreed to cancel my order.

So far not happy at all! After 8 business days my order still hasn't shipped and I get the same automated response to every email inquiry!

Ordered a few times from them, great customer service , an order was lost they replaced it , however two out of four travel size perfumes just smelled like alcohol no scent. So ehhh won't be buying anything else.

Customer service is amazing responded immediately!

I received an email from the post office that my order was delivered. As happens many times with our mail carrier, it was delivered to the wrong address. After checking with my neighbors and rechecking around my mailbox, it was nowhere to be found. I emailed the company to ask about a delivery guarantee. They wrote back within a couple of hours and stated that they will place a reorder free of charge. That’s customer service!