Great
639 reviews
Scout & NimbleScout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Scout & Nimble (scoutandnimble.com) has 639 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
639 approved reviews, newest moderated first
Mary Grace M.
Posted
I needed to buy a second couch to match an existing one I bought preowned. The customer support team worked extensively with me to help me find the perfect fabric swatch so my new couch would match my existing one. I could not have had a better experience and when my couch arrived it was even more perfect than I imagined! Impeccable quality in the furniture, customer service, and delivery!
Nicole S.
Posted
I’ve placed two separate orders with this company and had issues with both orders. Customer service was pleasant but could not handle the requests in a timely fashion. It took months for me to get my money back on a broken mirror. The second order did not arrive on time for a client - frustrating shipping process and customer service was not transparent. Would not recommend.
Response from Scout & Nimble· Aug 24, 2026
Hi Nicole, thank you for taking the time to share this feedback, and I'm sorry both orders fell short of what you should expect from us. I'd like to look into both orders personally for you and make this right. I will be reaching out to you via phone or email once I've gathered all of the information. We're grateful for the chance to fix this for you.
Jacquelyn D.
Posted
Customer service they answered my question both on email and by phone call
Jodi K.
Posted
had a free design consult i was so indecisive the designer was so patient with me finally got the items ordered cannot wait to get my new items
Athie L.
Posted
Edit: Wow, I have to update this review. I am in disbelief at this scammy, creepy company. Their employee contacted a third-party freight company to get my personal cell phone phone number after I told Scout & Nimble that I had already secured the delivery myself by coordinating directly with local shippers (after a long delay with no help from Scout & Nimble despite multiple email check-ins from me over a period of nearly two months). I then asked Scout & Nimble to stop contacting me. This person then felt the need to continue to contact me and brag that they got my personal cell phone number—even listing the number out in the email response to show that they had it. I did not think I'd be vaguely threatened by this furniture company when I ordered a chair, but here we are. Original: Shipping was extremely delayed—I've been waiting nearly two months for an item they labeled as "in stock." Customer service was also poor the multiple times I have reached out to try to resolve this. They just gave me their freight company's phone number and had me figure it out. No apology or acknowledgment. I would avoid in the future.
Response from Scout & Nimble· Jul 23, 2026
Hello, I apologize that you are having this experience on your order and would like to assist you in addressing the issue. The order has been ready to be delivered for the past few weeks, and I do see that the freight carrier and our support team has reached out to you several times over the last couple of weeks via the phone number that you entered on your order. But based on the message we are receiving from that phone number, it does appear that the incorrect phone number was input when you placed your order with us. If you could please respond to the emails that our support team has sent this week, with your correct number, we will make sure that the carrier receives it so that they can contact you to schedule and complete the delivery. Thank you for your assistance with this matter. Updated: We're sorry to hear you've had this experience, and we understand the delay was frustrating. As we shared with you directly, our team reached out to the freight carrier again this morning to confirm they were able to reach you and schedule your delivery — we did not have the correct phone number on file, and that's how the updated number came to us. We're sorry this left you with a different impression than intended. We'd welcome the chance to speak with you directly about any remaining concerns — please reach out to us at 833-857-2062 at your convenience."
Alexa
Posted
AMENDING MY REVIEW: Someone did reach back out today. Their phone system isn't the best so don't expect a call back but they were super responsive over email and gave me a call after that. They are at the mercy of drop shippers- just wish their was some more proactive notifications on status. Nonetheless, the customer experience member who reached out was more than lovely and explained the situation. Feeling better about receiving my order now! ________________________________________________________ They are impossible to get in touch with. Placed an order with no updates on a back-ordered item even the the item is now in stock and past the date they said it was back ordered to! They have a phone line but no one ever picks up or calls back. they dont even allow you to wait in a queue.
JEANETTE M.
Posted
Had a couple of concerns they were addressed and very happy thank you so much. Look forward to ordering more things from you.
Cheryl
Posted
Beautiful stuff!
