Sendspark is a video outreach tool focused on helping businesses especially sales, marketing, customer success, and internal teams create and share personalized videos at scale. Sendspark can integrate with many tools such as Apollo, HubSpot, Lemlist, Instantly, Salesloft and more.This makes it incredibly easy to add personalized videos into existing outreach workflows without changing how your team already works.
Sendspark (sendspark.com) has 54 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Also known as
sendspark.com
Website
sendspark.com
Category
Internet & Software
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
No customer support for there mistakes, and no refunds
The main recordings using the web browsers had a known issue affecting users, its was within the first week of membership for a year. The support staff told me it was an issue and they updated last friday. I wish they would keep users updated prior to filming so we have a change of saving our work.
Dont use
Response from Sendspark· Feb 24, 2026
Hi Brian, thank you for sharing your experience with us, we're really sorry to hear you were caught out by a technical issue during your first week.
We completely understand how frustrating it is to lose work due to a platform bug, especially when you've paid for a full year. We take these issues seriously and are always working to improve reliability and keep our users better informed when known issues arise.
We're sorry we weren't able to process a refund in this case. We'd love the opportunity to make this right and ensure you're getting full value from Sendspark.
Please reach out to us at [email protected] and we'll do our best to help, whether that's an onboarding call to work around current limitations or finding another solution for you.
BF
Blair F.
Posted
Wouldn't refund and unethically charged…
Wouldn't refund and unethically charged our card
Response from Sendspark· Feb 24, 2026
Hi Blair, we're really sorry to hear about your experience and that you felt our billing practices were unfair.
We take concerns like this very seriously. We'd like to look into exactly what happened with your account and do our best to resolve this for you. Please email us at [email protected] and our team will investigate and get back to you as soon as possible.
We apologise for the frustration this has caused.
LC
Lorena C.
Posted
Extremely frustrating experience
Extremely frustrating experience. I record online screen videos and on average, 1 out of 2 videos is lost due to upload errors.
The biggest issue is that videos don’t upload automatically, and after spending up to an hour recording, I often find out the video is simply gone. Error messages, failed uploads, no clear recovery.
This tool is not reliable for serious work. Losing recorded videos repeatedly is unacceptable.
Response from Sendspark· Feb 24, 2026
Hi Lorena, thank you for taking the time to leave this review, we're really sorry to hear you've been experiencing upload failures and lost recordings.
We completely understand how unacceptable it is to spend an hour on a recording only to have it disappear, and we sincerely apologise for that. This is not the experience we want for our users.
We'd love to work with you directly to understand what's happening and get it resolved. Please reach out to us at [email protected], or we'd be happy to set up an onboarding call to go through your setup and ensure you're getting reliable results.
We're committed to making this right for you.
AL
Alex
Posted
Awful customer service and no refunds after dissatisfaction on first day!
Awful customer support. No trial and when I signed up and wanted to cancel the same day they would not refund me. They are desperate for new users because their competitors have more credits for a lower priced plans and do have trials. Just from their conditions and no guarantees or refunds I do not recommend even trying out the tool!
Response from Sendspark· Feb 24, 2026
Hi Alex, thank you for your honest feedback, we're really sorry to hear your first day experience wasn't what you'd hoped for, and we understand how disappointing it is to feel like you can't get a refund when things don't work out.
We apologise that we weren't able to accommodate a refund in this instance. On the free trial point, we genuinely heard this concern from many customers just like you, and we listened.
We're happy to share that we now offer a Free Trial within the platform, so others can try before they buy. We'd love for you to give Sendspark another chance with that in mind.
If you'd like to talk things through or get some help getting started, please reach out to us at [email protected], we're here to help.
AN
Andrin
Posted
Good for Dynamic videos.
For EU customers, they don´t have any support coverage. You only get answers from 3-4pm onwards.
It is not possible to cancel subscription from the self service. Have to reach out to their support for that.
Constant issues with the videos - the LinkedIn background scrolling does not work all the time so took lots of manual work in order to fully utilize the tool.
In general, it is a good tool for AI Videos. Prospecting with Sendspark will take time (not fully automatic as you would think)
Response from Sendspark· Feb 24, 2026
Hi Andrin, thank you for taking the time to share such honest and detailed feedback. We really appreciate it, and we're glad to hear you're finding Sendspark useful for AI videos and outreach!
You've raised some really valid points though, and we want to address them properly. The EU support coverage gap is something we hear and we're genuinely working on expanding our availability to better serve customers in your timezone. We're sorry that's been frustrating.
On the self-serve cancellation, you're right that this isn't as smooth as it should be, and it's on our radar to improve. We don't want anyone to feel stuck.
The LinkedIn background scrolling issue is also something our team is actively looking into. We know manual workarounds are not what you signed up for and we appreciate your patience while we work through it.
If you'd like to jump on a quick onboarding call, we'd love to help you get the most out of the tool and make sure things are running smoothly for you. Feel free to reach out at [email protected] and we'll get something set up. Thanks again for sticking with us and for the constructive feedback.
ME
Meltem
Posted
I bought Sendspark from Appsumo and…
I bought Sendspark from Appsumo and upgraded my package after few months. I would say it is the best tool for outreach.
Response from Sendspark· Feb 24, 2026
Hi Meltem, this genuinely made our day! Thank you so much for the kind words. We love hearing that Sendspark has become your go-to tool for outreach, and the fact that you upgraded after trying it through Appsumo means a lot to us. We'll keep working hard to make sure it keeps delivering for you. If there's ever anything we can do to help, just drop us a line at [email protected]. Thanks again!
MC
mike C.
Posted
Sendspark saved us a lot of time and…
Sendspark saved us a lot of time and effort. Our team is very happy with the product.
Response from Sendspark· Feb 24, 2026
Hi Mike, thank you so much for sharing this! Knowing that Sendspark has saved your team time and effort is exactly what we're here for. We're really glad to hear the whole team is happy with the product. If you ever need anything or want to explore more features, don't hesitate to reach out at [email protected]. We appreciate your support!
JM
Jeff M.
Posted
SendSpark's Ethical Business Issues
**Sendspark Lifetime Deal Review: A Masterclass in Broken Promises**
To anyone considering a lifetime deal with Sendspark, here’s what you need to know: promises made are not promises kept. The hallmark phrase across their offer—“All future Pro (Tier 1) or Business (Tier 2) Plan updates”—is little more than marketing sleight of hand. In reality, “all” does not mean all. It means “some,” “sometimes,” or “only when convenient.”
Sendspark, like a number of other SaaS companies peddling so-called lifetime deals, has failed to honor the very terms that convinced early investors to hand over their support and hard-earned cash.
When pressed on missing plan features, the founder flat-out admitted that Sendspark won’t honor their agreement because “features that cost us money to deliver that were not originally budgeted in the lifetime deal (like AI credits).”
Translation: if they didn’t plan well, so it’s the customer’s problem.
Here’s the bottom line: you can sign up, comply with the refund window and activation deadlines, patiently tolerate buggy features, and invest in a company’s early development phase—only to discover that, once profitable, Sendspark simply rewrites the rules. Plans like the Business (Tier 2) tier do not deliver all updates as advertised. If dynamic video minutes or other high-value features were part of the deal you purchased, too bad. Apparently, these were never included “in spirit,” even as the face of the deal said the exact opposite.
If they didn't want to honor it or couldn't, simply change your Tiers.
Even worse, you’ll find nothing but excuses, legalese, and shifting goalposts if you seek help. Their message is clear: “You get what we say you get, when we feel like it, regardless of what the deal terms describe.” Transparency? Integrity? Not here.
The definition of “all plan updates” is not open to wild, self-interested interpretation. All means ALL. It doesn’t mean “when it’s convenient for us,” or “unless we made a bad business decision,” or “not when it costs us.” If the deal terms don’t mean what they say, they’re not terms at all—they’re bait.
If you value the agreements you make and expect others to do the same, steer clear of Sendspark’s lifetime deals. Until they decide to honor the very promises that got them off the ground, they deserve consumer skepticism and criticism.
If a company realizes that honoring its original Lifetime Deal terms is unsustainable, the **responsible and ethical choice** is clear:
- **Communicate honestly:** Acknowledge the shortfall openly. Don’t hide behind vague language or legal loopholes—transparency builds trust, even if the news is disappointing.
- **Offer alternatives:** Introduce new tiers that reflect what’s actually sustainable. For existing early investors, provide genuine value—a meaningful upgrade, free credits, exclusive features, or a partial refund. Show you appreciate the risk those customers took when your product was brand new and unproven.
- **Make amends, not excuses:** The worst response is to ignore or minimize the breach of trust. A “take it or leave it” approach signals contempt for your earliest supporters.
People understand that startups evolve and circumstances change. What’s non-negotiable is respect for customers—especially those who invested first, stood by during the buggy beta days, and helped get the business off the ground. When products outgrow their old promises, honoring the spirit of the deal—and showing appreciation for early adopters—is the only way to grow a loyal customer base and reputation.
Response from Sendspark· Sep 2, 2025
Hi Jeff, we do appreciate you signing up with us when we launched on AppSumo 3 years ago. We love our early customers, and work very closely with our Sumo-lings as customers, advisors, and even an employee!
I know it's common for businesses to treat AppSumo customers poorly, and so I'm not surprised to see you assume the worst here.
However, that is not the case. You have access to every new feature that we have launched publicly over the last 3 years with reasonable usage limits (we cannot simply give "unlimited" access to create AI videos).
I just checked your account and it looks like you have not created a video in Sendspark in 3 years, and are nowhere near hitting any limits. So while I can see you're upset here, and it's hard to understand why.
I would love for you to give Sendspark a new try. Log back into your account, see if the platform works for you. Then, let us know if there is something new you need that you do not currently have.
