Dorin C M.
Posted
I order several bottles of elder flower…
I order several bottles of elder flower syrup that I needed for my bussiness and the order was never shipped to my home and redirected back to their dock within the two days. When I contacted the company by email they stated tat they refunded the money back on my card. This is unacceptable as a bussiness to not shipped the product out to the customer. I would never again order from this company. What ever happen with te shipping was a mistake on their end. I got confmation that it went back to their dock sign by rebbecca. Instead of shipping the merchandise out they refund my money. If i would have not contacted them they would have not reached out knowing this error happen from them.
Response from New.SeriousSips.com· Apr 2, 2020
Thanks for your feedback, and sorry things didn't work out! As you know, this shipment wasn't able to be delivered. UPS stated they had an emergency situation, and also that they couldn't secure an adult signature. Events like that are out of our control, but as soon as we learned of this, we promptly refunded you in-full. We're sorry you were disappointed with that outcome, but given the situation with COVID-19 at the moment, that was the best and fastest way for us to resolve this problem for you. Thanks for your understanding. Chris Serious Sips


