Abbey M.
Posted
Disappointing service
It has been over a month since i ordered my mattress. I scheduled the delivery for the 30th of July, it said out for delivery but never came. Said the same thing on the 31st and again never came. It then said it was on its way with no estimated delivery date. I was then prompted to reschedule the delivery and the nearest date was August 20th, almost a month after the original delivery date. I tried to cancel multiple times, but the customer service was horrible and unhelpful. I then randomly got a notification that the mattress was delivered, and when i looked at the location, it was for a completely different county. At this point, I have no idea if I am even getting a mattress; I cannot cancel my order, and I am going to have to go buy a mattress elsewhere after over a month of waiting.
Response from Serta· Aug 18, 2026
Hi there, thank you for taking the time to share your experience. We are truly sorry to hear about the extended delivery delays, the repeated changes to your delivery status, and the confusion surrounding the delivery notification. We understand how frustrating and disappointing this situation must be, especially after waiting so long for your mattress and making multiple attempts to get help. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. If you would like to share more details with our team, please feel free to reach out through the Contact Us page on our website with any questions, comments, or concerns. We would be happy to review your experience and provide any assistance we can.