SertaReviews of serta.com

Have not received order.

Very soft product

The delivery was on time professional, friendly and did everything that needed to be done including moving my old mattress to another bed. They were in and out in less than 15 minutes.

Bedding bundle. Great price. Quality product. Fast delivery.

Well the sales and then the delivery were great. The two men placed my mattress on the box springs, and took my old one back. The mattress itself is too cushiony, and is hard to move around on to switch positions and at times, to get off. The side and foot support is lacking. At first it was worst but then I purchased two twin XL (King) size box springs from Rooms to Go and they delivered within two days, set them up and took back the old box springs. The box springs made the mattress feel a little better w/ better support. I should have ordered a more firm mattress but all the others were a bit out of my price range. Thank you, Armando Villarreal

Ordered sheet set and a mattress, sheets arrived within days; however, mattress arrived the following week. Pillows are fluffy and the sheets are faux silky soft. It’s amazing how compact the mattress was, made it easier to carry upstairs. Got the medium one and it’s perfect for my grand daughter. I would go with a firmer one if it was for me.

delivery guys ....easy, polite, fast! it was great

Unable reach a USA sales team and was unable find a retailer in San Diego to test iComfort mattress. Communication between Serta and 3rd party delivery service was abysmal and resulted in changed delivery date at the last minute. 14 inch deep mattress does not work well with adjustable platform even though website and Serta customer service says it does. Will probably be returning my mattress. It seams like Serta has changed into just a marketing company and has outsourced manufacturing, customer service and delivery, with nobody accountable at “corporate” for customer experience.