ServproReviews of servpro.com

They tried to charge me for a new bathroom vanity without installing one. I caught them before it was too late.

They did outstanding job to removed the ceilings from the water damages…came from Upstairs on my condo. Still waiting for the complete construction. They covered the ceilings with thick plastic. It’s been 2 weeks… This is inconvenience. Also unhealthy & stressful

The team sent by Serve Pro in Foley AL did a very good job getting the water out of my home. However, make sure you understand that ANY personal items they remove, and no they do not go over this with you, will be held until your insurance company pays every dime owed to Serve Pro. Of course as you are under extreme duress with water all over your home, a form is handed to you and you are told to sign so they can begin work. At no time was I told that my belongings could be held hostage. I'm sure it was in the fine print that I was far to busy to read. My insurance company paid $7200 toward a $7700 claim and my 11x14 area rug was held hostage until State Farm paid the final $500. Also, be sure to examine every square inch of your home for any damage caused by serve pro workers. Take photos and turn the damage in immediately. I made the mistake of waiting so the damage was blamed on the plumber who was not even working in the house at the time of the damage. The hot water heater was already removed and serve pro tried placing the blame for a hole in a door on the plumber. The door was folded and put in a closet with the damage not showing. Had I known I had only 60 days, believe me I would have discovered and turned in the damage immediately. BUT, they still would have denied it and would have said I could not prove they did it. For water removal they are fine but do not trust them to treat you fairly and do not allow them to take anything from your home. I was advised not to use them and given the name of a company from Daphne AL instead. However, my first inclination was to call serve pro as they do have a "name" out there. By the time my contractor warned me to not use them, they had already arrived at my home. Just things to be aware of.

They did a fine job initially, but the toilet they had replaced started leaking within 3 months, and they had the plumber they originally contracted back out to correct the situation. Unfortunately he slowed the leaking down, but it continued, and now the floor in and around the toilet is spongy and moldy, and it has been over a year and Servpro will no longer warranty their work. So basically, they did a shoddy job and are walking away from their responsibility. I saw nothing about 1 year warranty in paperwork I received, so buyer beware.