customer
Posted
Doctor is attentive
My experience was excellent
Response from Sesame· Mar 22, 2024
Thank you for your feedback! We appreciate it!

Great
4,158 reviews
Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.
Sesame (sesamecare.com) has 4,158 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
4,158 approved reviews, newest moderated first
customer
Posted
My experience was excellent
Response from Sesame· Mar 22, 2024
Thank you for your feedback! We appreciate it!
Davis S.
Posted
BUYER BEWARE! They are running some kind of scam here. Refused to issue note covering all days that I was sick. Tried to change the reason they couldn't or wouldn't fix the note numerous times which just lays bare their game. Refused refund. Waste of time. Waste of money. And could cost you your job!
Response from Sesame· Mar 28, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.
Viktoriia
Posted
First appointment for lower back pain flareup - Dr prescribed 15 days of Prednisone (steroid) that was only supposed to be taken for UP TO 5 days. The provider didn't tell me only to take 1/3 of the bottle... I took 8 days worth of these meds until I woke up with severe pelvic pain in the morning and COULD NOT WALK. I fell on the floor as the pain shot through my body. I later learned from the 2nd Sesame provider that I was not supposed to be prescribed that dose for that many days period. I wanted to get my cholesterol and A1C lab done, as they advertise 1 FREE lab per year. I was forced to pay for another provider visit to even set that up (pro tip - you dont need an appointment, you can just set it up directly with LabCorp or Quest on their website, and pay a small fee without insurance). I was told it was a "glitch" that they "appreciated that I brought up, and they were "working on fixing it" but essentially, no, the lab was NOT FREE. It cost me $25. Fine, I paid and got my blood drawn. Got my results and my cholesterol was thru the roof. Provider sent me a note stating that if I don't go on meds asap, I'll end up with pancreatitis. I tried messaging him back but Sesame app told me that would be $19.99. TO SEND A MESSAGE BACK TO THE PROVIDER as he did NOT put in the prescription. I contacted support and they said I needed to set up a NEW appointment (another minimum of $27), JUST TO get my prescription sent to a pharmacy. I reminded them that I already had that "lab" appointment a few days ago and the DR is obviously aware of the situation and even told me I needed meds, so why can't he send the prescription without another paid for appointment? This "cheap" service really adds up to $11 monthly subscription fee, about $30 for the "lab" appointment, $25 for the "FREE" lab itself, $19.99 to message providers back, another $30 for the prescription. A total of almost $100 to treat high cholesterol... never again. What a scam. Nickel and diming for even messaging with providers is just cringe and should be deemed unethical. Edit to reply: no need to address anything at this point. your support people have my email address and have failed to address the prescription issue appropriately. Talk to Jose if you want more details. Chat dated 20 Mar 2024, 05:10 PM (GMT+0)
Response from Sesame· Mar 21, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.
Jack C.
Posted
Great service and prompt response, very happy with my experience with Sesame Health.
Response from Sesame· Mar 19, 2024
Thank you for your feedback! We appreciate it!
J. H.
Posted
Easy to get an appt. and I was able to see a family doctor for $66. However, the website does NOT tell you that you have 10 days to message your provider with any questions or problems, after which you must pay for a whole appointment if you want to reach them. Mounjaro in the dose he prescribed is out of stock indefinitely, just wanted to try a lower dose that is in stock and I have to pay for another visit.
Response from Sesame· Mar 19, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.
AUREL
Posted
This website uses "real estate agents" as "doctor" !!!! Just type "STORMY MCBRIDE" on google and you will see that this limited "doctor" is in fact a Miami real estate agent. Short story, this person is dishonest and wants an appointment every 30 days to make $$$ when other doctors just give 90 days pills for treatment (high blood pressure that i have for 20 years).
Response from Sesame· Mar 18, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.
Jocelyn S.
Posted
The doctor was very professional super nice and I have used your website three times and I’m very happy with it
Response from Sesame· Mar 18, 2024
Thank you for your feedback! We appreciate it!
Sharon V.
Posted
I have now used your services twice. Both of which have been very pleasant and refreshing. Although both times there were technical difficulties the providers were able to contact me directly and discuss my issues. They were both very professional, polite, answered any questions that I had and came up with a response and resolution.
Response from Sesame· Mar 18, 2024
Thank you so much for your feedback!