The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

I received a child's sized shower cap. I also received an email saying "We goofed - don't worry, the correct one is already on the way!" That was a lie. Nothing ever arrived, I kept going back and forth with customer service and every time I'd get a new person who would tell me the tracking showed it had been delivered. It was the tracking for my original package - the child sized cap. I couldn't get ANYone to bubble it up or help me with next steps - I'd just get ghosted as soon as I'd say that yes, I had checked all around my entire house, with neighbors, etc. and no nothing else had been delivered. I finally filed a chargeback with my credit card company and then and only then did I receive a refund. I just wanted a better showercap that I could put through the wash and not have it smell bad afterward due to taking so long to air dry, and this was not the experience I had hoped for. No shower cap, a whole lot of hassle, and still receiving marketing emails that I'd love to take advantage of but I can't trust for a moment that I'll actually receive the right product this time if I do and I can't imagine my credit card company would let me file a second chargeback if I got jilted again. Editing to add my response to the company's reply: I completely understand that you are a small business and that chargebacks absolutely suck on your end. If I felt I had ANY other avenue for resolution after all the attempts I made, I would have taken it. I was ghosted MULTIPLE times and was approaching the deadline in which to file a chargeback, so I did that. My order was not considered to be open, so there was nothing to cancel. It was listed as fulfilled, because technically a package was delivered, and there is no return portal available to me. Every single time I asked your customer service team for help, they told me the package had been delivered because they were only tracking the original package, and then stopped responding, but they weren't actually reading my emails and understanding the actual issue. It felt like I was being handled by AI bots that felt they resolved it and dumped me out of the system, only to start from scratch the next attempt. I put hours of my time into writing and responding to these emails, logging in, finding my order number again, etc, and got nothing for it. I'm sorry to have had to file a chargeback, but you left me with no other option. And I'm feeling frustrated all over again having to respond to this now, 5+ months later.

Updated: the shower cap I received well after this review was written was not new and had a horrid smell. It was not in any box or proper packaging. My repeated attempts to contact customer service have gone unanswered. I stick by my rating of ZERO!!!Less than one STAR if I could. My order was placed 8/23/25. Still don’t have it. No phone number to call. I emailed and received an automated response that they could not find my order number even though I sent my confirmation email and my credit card was charged. DO NOT ORDER FROM THIS COMPANY.

I placed my order for two caps in June, 2024. The company immediately charged my card. Two months later I’ve received nothing and heard nothing. Many emails to this company ~ 30 to 40 emails. Finally, I received one cap in April, 2025 with the promise of a refund for the second undelivered cap. Absolutely nothing after that. So here it is 15 months later and I am so angry. This is the worst customer service I’ve ever experienced.

I purchased two additional caps because I liked the first cap I had purchased. I ordered them in March 2025 and as of September 2025 am still trying to reach a human (instead of a bot) to either send my product or send a refund.

My showercap has now arrived and I used it this morning. I am impressed with the design and utility. However, I ordered the thing in May and it was late August before it arrived. It didn't ship until August. So my 3 star review is that this level of delay is just not on. If you are having supply issues, continuing to take orders is not ok, because most people expect their product to ship pretty soon after purchase.

I never received my product nor a refund. After being ghosted by customer service, I attempted to get my money back via PayPal. My case was closed because Shhhowercap indicated that the product was delivered, but it wasn't. I do not understand how this company can still be in business. DO NOT ORDER from his company!

This is the 5th Shhowercap I have ordered, all prior caps have come in a nice packaging, except for this last one.It took nearly 2 months to receive,came in a brown envelope and the product was very cheap feeling unlike all the priors. I would never invest in this cap again or give as gifts as I have in the past. Thoroughly disappointed.

Not only did I have to wait MONTHS after placing my order to receive the product, not only did no one respond to my emails (I genuinely thought I was getting scammed), I received my products. They are SO small, I can’t get them over my head — the shower caps cut off circulation to my head. I never wear it. I didn’t even bother trying to get a refund because customer service was so unresponsive — they even shut down comments on social media. So yeah, I’ll take the L and try a different product because this was not it.