Silverado Memory Care & HospiceReviews of silverado.com

Housekeeping, laundry, and maintenance are all exceptional at Silverado. Do not put your loved one here if they have a colostomy bag. They are too big with ever changing caregivers so they cannot consistently empty a bag or do PRN drugs. Make sure you have a camera in your loved one's room. That is how I communicated with my mom. I had to call twice because they forgot to feed her. They say they have pets but they were not in my mom's building of Gardenview. She was put in the lowest of 3 buildings because of her bag for extra care. Gardenview building gets less activities when they don't have enough help. I asked that my mom be brought over to Lakeside for actives where she had a blast and ate two of her meals at their beautifully set tables when they remembered to get her. Silverado is very good at listening and trying to implement ways to help your loved one. Nurse Miranda and Nurse Brea are wonderful and treated my mom like family. If my mom did not have the bag, lived in Lakeside with the one community cat Bandit, and participated in Jennifer's awesome activities it would have been would been a great home. Unfortunately it was not a good match for my mom.

I strongly encourage family members to ask the right questions. Ask for a proper medical assessment before accepting recommendations to change the accommodations or care level being provided. We often hear conflicting reports on the condition of a resident depending on who we talk to.

We had an incident last week and is now the second time I've experienced this. The night staff (after 7pm) seem to be of less experience or not as attentive as we've come to appreciate from the day time staff. I had to ask for help with Elizabeth Stewart and was told by a worker that she could not help as she as 'assigned' to other residents that evening. I eventually found someone else that was willing to help.