SkiEssentialsReviews of skiessentials.com

SkiEssentials.com had HORRIBLE customer service. Their return policy is horrible. The customer pays for everything. Minimum of 25% restocking fee. If you call, the message says you have to email and if you want to talk to someone, to put it in the email. So thats is what I did. So they called back two days later and left a voicemail that did not resolve the concern at all. I left followup emails and phone calls and it has been 4 days without a response. I spent well over $1000 and do not appreciate this at all!!!!!!!!

The best customer experience I've ever had in a company hands down. I ordered the wrong bindings (my mistake) and they offered to replace everything even after they had been mounted. Eric M was a great help. I would recommend these guys to any skier i know.

Initially there was a problem with my order. Long story short, Ski Essentials did right by me and gave viable options. As a consumer and also someone that has been in sales my entire career. That's all I can ask for, is to be treated fairly. My skis arrived and the packing/care was tip top. They even mounted my bindings! Before purchasing I had referred a couple people that purchased, now they will continue to get positive word of mouth from me!

This a fantastic ski retailer, they are very knowledgeable about skis and provide excellent customer service. They are happy to respond to customer's questions and provide thoughtful and helpful responses. I highly recommend this online ski retailer

Excellent customer service. Had an issue with the delivery and they showed great support. Many companies are good when everything goes well, but it’s when things go wrong that you see the best companies. This is one of them.

SkiEssentials had a backpack that I wanted and could not find anywhere locally or anywhere else on the net. I called and spoke to a very friendly and helpful associate. The backpack was on it's way to me on the same day. It arrived fast and was packaged very well. Thank you from Colorado SkiEssentials. You are great!

Of course I found them online. I read great reviews about equipment. I read many questions from other skiers with their specific concerns and then the answers and it helps you develop your opinion. Then you post your own questions and then you call and actually speak to a person. By the time you go through this process you have confidence in your choices. Plus when you actually shop to buy they have great price competitiveness and choices. Got my first new skis w bindings in 15+ yrs, Ski bag, new HH jacket, & just ordered some new Scott pants. Want to know what the Phantom Treatment is? Check em out! dp

Truly outstanding customer service! I submitted a question for basic ski advice and their cs team, specificly Mike, answered with a short essay! He included so much information and insightful knowledge! Way beyond what I expected. In the end they help me make a very informed decision! Thank you Mike!