P A H.
Posted
Good in bed, but doesn't quite work for my special needs.
I'm hovering somewhere between the two- and three-star rating.I have a sympathetic-parasympathetic nervous condition that produces "hot flashes"—no, they're not hormonal—with occasional full-body sweats, burning feet, etc. I purchased the Outlast bedpad and comforter in the hope of not getting woken up 6-10 times a night by this condition (I use light sheets between me and them). They are lovely and comfortable, but when I heat up, they absorb only some of the heat, and I'm left lying in a "hot spot" and have to fling off the bedclothes to cool off. I think they're letting me sleep through some of the milder "surges" now that the weather has turned cooler. I do wish they'd fulfilled my needs.
Response from Slumber Cloud· Nov 10, 2014
Dear P A Hill Thank you for your honest feedback and we are so happy to hear that they are helping you sleep through some of the milder "surges." With the Outlast technology, since it is not something that uses electricity, it does have a limit of how much heat can be absorbed. This capacity is typically enough for most warm sleepers but again it does have its limits and we are so sorry to hear it isn't helping through some of your more extreme. -- I like to use the analogy of a sponge to explain: A sponge can only absorb so much water before it hits its capacity and needs rung out. The Outlast is similar, it can only hold so much heat until it needs to be (for lack of a better term) "rung out" or we like to say, have an environmental change to reactivate the technology. This environmental change is typically a sleeper rolling over, getting up to use the rest room or in some cases pulling off the covers. Again, I'm so sorry It isn't helping with the more extreme surges. We do have other products that do not use Outlast but have water running through the the mattress pad and you can actually control the temperature with a remote. I'm happy to walk you through some of those options if you're interested. You can call me anytime at 1-855-482-8802 Respectfully, Heather