Small Pet SelectReviews of smallpetselect.com

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4.8

Excellent

1,126 reviews

Small Pet Select4.8

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About Small Pet Select

Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!

Small Pet Select (smallpetselect.com) has 1,126 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.

Also known as: smallpetselect.com
Website: smallpetselect.com
Category: Pet Stores
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 3% of reviews.
Most recent review: October 2026.

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Yellowcat

Posted Jun 6, 2026

Not a great first impression with my first order.

When I received my very first order from them instead of sending the rabbit toys I ordered they sent chicken worms.(??) The box got wet when it was thrown in my yard in the rain by UPS, totally not Pet Selects fault there. But when I opened the box expecting rabbit toys wet chicken worms scattered all over my floor! I immediately contacted Pet Select and let them know that my main reason for ordering was the toys and I still wanted them. Instead of sending them out right away, it was a Friday, they did not address it until the next week. They then contacted me asking for photos of the chicken worms and the boxes. I told them the wet box and worms were long since picked up by the garbage truck and on their way to a landfill. Finally they resent them out via the slowest way possible, USPS and they are still not here, one week after the original order was supposed to be delivered. Not impressed with this company based on this experience.

Response from Small Pet Select· Jun 7, 2026

Dear Debbie, Thank you for giving us a try, and welcome to the bunny family! We're sorry that your first experience with us involved receiving Grub Bugs instead of the rabbit toys you ordered. We understand how surprising that must have been. While we typically request photos of incorrect items to help our quality team investigate warehouse errors, we understood that wasn't possible in this situation and moved forward with assisting you. We'd also like to provide some context regarding the timeline. Your message reached us on Saturday at 3:15 PM ET, after our customer service team had closed for the weekend. Our AI assistant acknowledged your message immediately, and a member of our team responded on Monday morning when business hours resumed. We always want our communications to feel helpful and personal, and we're continuing to refine our processes to better support unique situations like yours. After reviewing the order, we promptly arranged a replacement, and USPS records show the replacement package was delivered on June 6, 2026 at 2:01 pm. We appreciate your feedback and the opportunity to improve. If there's anything further we can help with, please reach out to us directly at [email protected]. Warmly, Small Pet Select

About Small Pet Select

Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!

Small Pet Select (smallpetselect.com) has 1,126 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.

Also known as: smallpetselect.com
Website: smallpetselect.com
Category: Pet Stores
Listed on Consumer Courier: 2026