Andrew K.
Posted
You all are great and very helpful
You all are great and very helpful. Love your products, too. Thank you!
Response from Smartwool· Jul 6, 2026
We love hearing from fans like you! Thanks for the kind review.

Bad
137 reviews
Discover Merino wool socks, apparel and outdoor clothing available at Smartwool®. Built for comfort, breathability, and performance. Backed by our 100% Go Far. Feel Good.™ guarantee.
Smartwool (smartwool.com) has 137 customer reviews on Consumer Courier, with an average rating of 1.8 out of 5.
137 approved reviews, newest moderated first
Andrew K.
Posted
You all are great and very helpful. Love your products, too. Thank you!
Response from Smartwool· Jul 6, 2026
We love hearing from fans like you! Thanks for the kind review.
grace F.
Posted
Love your socks/ wool hoodies/ thermals!!!!!! Yeah!!!!!!!! Live in your socks even now ! Old -poor circulation in feet💝😩😩🥴🐓🐓🐓🐓u made the diffff this last winter Now buying for grandbabies !!!!!! AND GREATS 💝 Wish u still had the bunny socks , chickens, turtles, horses, kitties for my grands- sent the guy ones to grandbaby who’s a firefighter! On tight budgets heating in winter is expensive! Warm feet make the difference!!!!!
Response from Smartwool· Jul 6, 2026
This made us smile! Thanks for the kind review.
Maria
Posted
1 star but if I could give zero stars, I would. Bad quality for products and also terrible customer service
Response from Smartwool· Jul 6, 2026
Thank you for sharing your experience with us. We want to let you know that this issue is definitely out of the norm for Smartwool. Our Customer Service would like the opportunity to learn more about your past experience, please reach out to them at: [email protected] or call 1-888-879-9665.
Michelle
Posted
My sister and I recently walked the Camino Santiago for 200km. I told her SmartWool is the BEST CLOTHING for outdoor adventures. She was skeptical. However, after hiking 12-15 miles per day over rocky terrain in variable temperatures, she became a believer. At some of the hotels along the way, it was really cold. SmartWool kept me cozy. And the socks NEVER got smelly even after 4 weeks of active wear. No blisters, either! Honestly, the BEST product I've ever purchased.
Response from Smartwool· Jul 6, 2026
We’re so glad these have helped you enjoy more time outdoors! Thank you for your kind review.
Larry P.
Posted
They DID make decent socks 10 - 12 years ago ........ I bought same type sock recently ....... horrible ....... washed about 6 time thinking that would help ...... it didn't ............... expensive junk / garbage
Response from Smartwool· Jul 6, 2026
Thank you for sharing your experience with us. We want to let you know that this issue is definitely out of the norm for Smartwool. We are committed to making this right. All of our products are backed by our Go Far. Feel Good.™ Guarantee, which you can learn more about here: https://www.smartwool.com/discover/smartwool-guarantee.html
Nick W.
Posted
Ik heb een grote voet maar europa wil geen xxl-sokken leveren. Amerika levert niet naar europa waar ze wel worden verkocht!
Kevin
Posted
I was ordering socks on the Smartwool website and applying a discount code. When I selected "Apply Discount," the website completed my checkout (even though I had not clicked on that option) WITHOUT applying the discount code I had just correctly entered. Now the website says I cannot cancel or modify my order. I have wait for the order to be delivered, request a shipping label, wait for the order to be shipped back, and then wait 3-5 weeks for a refund. This is absolutely ridiculous, and I will never buy from this company again. Your malfunctioning website and moronic return/cancelation policy has just cost you a 15 year, loyal customer; great job!
Thomas S.
Posted
I ordered some items from Smartwool recently and they changed my order mid-order due to stock issues. Instead of offering to replace the item - a key item in my order - they simply shipped it without the item. I attempted to cancel but they simply brushed it off and said they can’t. They offered free shipping for another item, but it is not the item I want. I no longer want the order, but now I have to waste my time returning an order because they messed up. Last time I do business with that company.