Average
86 reviews
Established in California, Snapcycle was founded by a team of young and fun-loving e-bike enthusiasts. We incorporate the latest technology into our ebikes, offer great functionality to our customers, and most importantly, keep our ebikes at an accessible price point for everyone. We believe our ebikes have an amazing price-performance ratio in the market. We hope you'll love them just as much as we do!
Snapcycle (snapcycle.com) has 86 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
86 approved reviews, newest moderated first
Brady H.
Posted
Terrible, ordered it 27 days ago still doesn’t show that it’s on the way. FedEx tracking says they have the package sent snapcycle 4 messages Been about ten days since they would look into it. Wouldn’t order from these clowns
Anthony D.
Posted
Customer service is non existent
Robert
Posted
zero customer support
Gary S.
Posted
Have tried contacting customer service numerous times . No reply . I'm told they are going out of business . This is why you buy from reputable companies with good customer service
Mike S.
Posted
The bike itself seem to be good. I would give it a 4 stat rating. The support gets a 0 to 1 star. Customer support appears to be nonexistent. I have left several voice mails, not one of them was returned. I have email with a couple issues, no reply back. The bike came damaged, you were going to send out a new back rack, have not see it yet, nor have you replied to my email asking about status. I'm concerned that if something goes wrong and the bike is inoperable that I would be on my own to fix it.
Carl B.
Posted
Unresponsive to messages
George T.
Posted
Check your products for quality control. The rack I got the package it came in was not damaged. So that means the rack was sent to me bent or not welded together right in its jig. So the product needs better quality control. As far as my bikes I have 2 and they are great. Luckily I was able to bend the dack to fit my bike.
Debbie S.
Posted
easy assembly and such a smooth ride
