Solid-MerchReviews of solid-merch.com

Solid has no integrity to speak of. After receiving a completely botched order, I was told I could reorder at full cost and they’d possibly do better -even though they initially half-heartedly agreed the product was trash. Once AtoZ refused to make amends in any way, they ignored further emails. I was a long time repeat customer.

I ordered Vinyl and CDs. Several of the CDs arrived damaged, they did however replace them at no cost. The vinyl has been a nightmare. I started this process in May and I am still without my records. The fidelity of the test pressings were painfully bad. They told me that was normal (Even though I've been collecting test pressings from other companies that were fine.) They sent a second round of test pressings that were better but not without flaws. (This added weeks to the process) I got an email in the beginning of August saying they had finished production and made more (285 instead of the 250 I ordered) and I would be billed for the additional ones. They also said I'd get the records by yesterday (8/31) and I would get a tracking number within a week. I followed up yesterday and was told they don't have boxes. This means they haven't had boxes, and seems like a very ambiguous oversight, and is made even more murky that I had to pry for this information. Also, I haven't received any updates in the past few weeks. They also asked when I needed these by, which was weeks ago. They told me they would 'Hotlist this for priority handling'. Yet another ambiguous, murky response without any real meaning or dates or times. Poor communication, indirect answers, oversight after oversight, still with out my records months later. 1/5 stars.

Shipping took 11 days and resulted in a missed deadline

My band wanted a low-run of LPs made. The package didn't include Test Presses, which we wanted. The SM folks cobbled together some type of a-la-carte way to making two order and then canceling one in order to handle the request. The process was complicated. The Dashboard ws rarely updated. The payment process never worked. This lead to us uploading artwork a few times—which inevitable lead to errors. Now we have an LP missing bits of artwork. Not a great process at all. Would not recommend.

Ordered custom band merchandise and was met with poor print quality and incorrect sizes. Customer service was slow to respond and unaccommodating when it came to rectifying their mistakes. A frustrating experience that tarnished our promotional efforts.

The final product I received is not what I agreed with. I even paid extra to have someone review the packaging. The color of the front and back cover do not match the cd, therefore it is not to my specifications. I submitted formatted artwork to your specifications, including an eight page booklet with pictures and lyrics, just for your company to completely change the color of the entire album. This is supposed to be a commercial release for my band, now we are stuck with 100 cd's that are not what I agreed with.

Ordered an express package of 200 vinyl 12”. Quoted 7-9 weeks. At the end of week 9, I was emailed asking a pre-production issue which could’ve been resolved prior to approving my proof. Ended up missing the tour I was supposed to sell these on even though I ordered way ahead of schedule. Solid-Merch offered nothing but an “oops sorry” and no other recourse.

The color grading was terrible, wouldn’t give a refund