Excellent
183 reviews
StepUP Stair PartsStepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
183 approved reviews, newest moderated first
Patti B.
Posted
Great service!! Highly recommended.
Response from StepUP Stair Parts· Nov 24, 2021
Appreciate your stair parts purchase, Patti! We thank you for your review; we value your confidence in StepUP Stair. We highly value our customer service with our clientele and are excited to hear your recommendation. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts.
Talon H.
Posted
The mission newel post I ordered came well packaged and very well made. It's solid and the parts are put together with no gaps. I ordered the large 7" base one and it was a lot taller than I realized but it's fine. The quality of the hard maple was top notch. The knewl attachment block also arrived just fine. It doesn't have any top down holes to put a socket and lag bolt into down from the top. I'm able to screw into it from the bottom with two lag bolts so it's ok. If you need to go from the top you may need to use a large drill bit used for pulling electical cables to give you a socket hole. Great craftmanship and glad it's American Made..
Response from StepUP Stair Parts· Oct 8, 2021
Thank you for the thorough review about your overall experience with StepUP Stair! We highly value our customer service; we appreciate your comments and suggestions. We hope that you would provide a product review of our mission newel post and/or newel attachment block. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of USA-Made stair parts.
Kelly B.
Posted
Great prices and customer service. Good quality too.
Response from StepUP Stair Parts· Jun 29, 2021
Thank you Kelly for the wonderful review about your overall experience with StepUP Stair! We highly value our customer service with our clientele and are excited to hear your comments. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts.
Warren F.
Posted
Good people to deal with. Product is great. Ordering process went smoothly. Would suggest better shipping details ie. provide tracking number and approximate ETA. Minor damage to end of box with only slight 'scuff' marks on the end of the 12ft. rail. Should sand out quite nicely.
Response from StepUP Stair Parts· Jun 23, 2021
Thank you for the review, Warren, about most of your overall experience with StepUP Stair! We highly value our customer service; we appreciate your comments and suggestions. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts. We hope that you received our notifications via email and text regarding your delivery. Unfortunately delays in shipping, primarily with LTL freight, have recently been common and can be subject to potential damage; as you experienced. Our apologies for this issue! We certainly don't like hearing our products arriving with any concern. As we ask all our customers, please contact us if there is ANY concerns; we want to rectify the best way possible. We strive for a 5-star review with each customer!
Gregory
Posted
Outstanding craftsmanship. We were able to completely transform a dated stairway into a modern masterpiece.
Response from StepUP Stair Parts· Jun 12, 2021
Appreciate your stair parts purchase, Gregory! We thank you for your 5 star review about our product’s craftsmanship and value to your home. We appreciate your confidence in StepUP Stair.
Alex T.
Posted
Great company to deal with in terms of obtaining parts, very responsive and have quiet a large selection to choose from for any style. Very willing to help you pick something out and offer a suggestion or just get you what you need. I would recommend using this company again for stair parts, for future projects I'll be doing the same!
Response from StepUP Stair Parts· May 28, 2021
Appreciate your stair parts purchase, Alex! We thank you for your 5 star review; we value your confidence in StepUP Stair with the products we deliver day in and day out! We look forward to serving you in the future!!
Ray Z.
Posted
Totally satisfied
Response from StepUP Stair Parts· May 28, 2021
Appreciate your stair parts purchase, Ray! We thank you for your 5 star review; we value your confidence in StepUP Stair!!
