Cleone
Posted
Loved the team you had before.
I have done business with the Halsey Street Money Saver a few times over the last ten years. I really liked the older couple that managed the place. They were always nice, happy and easy to work with. I'm not sure just who is the manager now. There is a woman named Lisa working there now and I do not like her. She was kind of rude when I went in to rent another unit. I was looking for another unit close to the one I was already renting. I was put on a list to be call when one came open. Lisa had called me and said they had one, a 5x10 for $75. I told her I wouldn't be able to come in till the next day after work she said she would hold it. I would have used my debit card to purchase it but I didn't have the funds in that account at the time so I needed to write a check from my other account. When I got there after noon the next day there was a sign saying they would be back at like 12:35. I waited in my car till that time. When the time came I walked up to the door the sign was still there and she was on the phone so I continued to wait outside. She never got off the phone or removed the sign on the door so after waiting 10 more minutes I walked in. She was complaining about a renter I think and was on the phone for another 5 minutes as I stood there. Once off the phone I told her I was here to rent the unit that was being held for me. She told me she was the one that I talked to the night before and that she had rented the unit. I said I thought you were holding it for me and she said, "someone came in with money and wanted it. I wasn't going to turn down their money." That was disappointing. So I said fine where were the other units? She then told me that the 7.5x10 rented for $92 and showed me the unit. I told her I would take it because I really needed it but told her I was disappointed I couldn't get closer to my other unit. When we got back to the office I took out my checkbook and started writing her a check. I accidentally wrote it for $95. I told her this and she said well you need a lock to. That was true and I was going to give her the rest in cash. As she entered in the information in the computer she then told me the cost would be $99. "But you told me $92?" Her response was "Well the computer says $99 and that is what it is. I have to do as the computer says." I needed it so I went with it. Honestly I have worked with the public for over 25 years, as a store manager, apartment manager and not college admin. Lisa was rude and never apologized for her mistakes. I don't like doing business with a company that treats me that way. I diffidently don't like being told one thing and then have it changed just to be treated like I have to accept it because they wont acknowledge they made a mistake. I will continue to rent my units from Money Saver and hope I never have to deal with her again. But if this kind of treatment were to continue I might have to reconsider.