stretchlab.comReviews of stretchlab.com

WARNING !!!! We purchased about $2,000.00 worth of stretchLab credit, and we was explicitly these credits would not expire, which is why my husband bought a large package since we not here full-time and would use over time. for the last six months we have used about half if them, StretchLab wiped 50% of my credits due to a 6-month limit that was never disclosed. Dishonest and incredibly disappointing. Be warned to never buy credits as they have hidden expirations. Total bait and switch. Bought a package under the promise of no expiration dates, only for StretchLab to take half of our money and cancel my remaining credits after six months. As a part-time resident, this is a scam. Do not trust their promises!

Started out great. Very pleased with the stretches and where helpful to relieve aches and pains. I then broke 2 ribs and broke my foot. Had to put services on hold- which they did without an issue. Until a month before I was told I would have to call back to restart or renew my hold, I received an email stating that Stretchlab had charge $349 to my credit card. I contact Stretchlab and was told that the "freeze" on the account was lifted and therefore I needed to pay for the next month. I explained I am still have issues with my foot and that we would be moving therefore needed to close my account and asked that the $349 be reimbursed. After several phone calls I was told that it is policy when a account is closed you still pay for the next month $349. I also said I wanted to close my husband's account and they said he would be charged $349 also. So, if you go to cancel your account beware you will be charged for $349- which they say you can come use or give to another friend. I am moving. I would not send my friend to this business. I am blocking the charges on my credit card as Stretch lab wants us to pay $700 for services not rendered. Basically stealing our money. Very poor business tactics.

Hard to know if this place actually has value or not. They clearly don't know how to do business. They claim to be a quasi-medical facility. I don't know about you, but I don't pay my doctor in advance for an appointment. Nor my dentist. Nor a massage therapist. These people wanted me to not only give them $50 IN ADVANCE, they wanted me to use a clearly insecure payment website to do it! They they had the audacity to suggest that I should just give them my credit card details OVER THE PHONE to someone! I guess I won't be trying this place. All of that is just flat unacceptable.

There is almost no company I could recommend less. My suggestion: stay away from this place. Save your money. The therapy here is good, but their financial arrangements border on the criminal. I have spent many hours and numerous contacts trying to resolve financial/credit issues with this company without any success. They require you to purchase a plan to get their services. The credits on this plan expire in one month, which they do not make clear at all. The employees are all short-term and rotate like the breeze. Three of my “flexologists” no longer work there, and there is a lot of value to continuity of service. I am so bitter with these people, I wouldn’t go back if they paid me - mad I did pay them a ton. Save your money and disappointment, and go somewhere else. Anywhere else. Not here!!!

The way i was treated by a local business was deplorable. The Stretch Lab in Concordia hopping center in Monroe is a scam. I bought a package as a gift, paid for them and received a certificate yesterday with the persons name on it. I was called that afternoon saying that they made a mistake but they would still honor it. Today I received a call that they don’t want me in the studio because I lied to them about who they were for and that I told them it was for 5 different people. Meanwhile the certificate has the one persons name on it. Horrible and deceptive business practice. Do not frequent this business.

I've been seeing them for a little over a year to help with Parkinson's rigidity issues. I felt they were helping me to a certain extent. Yesterday I recieved an email stating they are closing all their facilities in Tucson on Dec. 15th.

I personally had a very poor experience my introductory session was cut in half then before I even got my shoes on there pressuring me to buy additional services I had an overall very poor experience at this facility would not recommend.

I LOVE stretch lab. Being a fitness coach I have sent so many clients to try it out too and they all are loving it and going back for more. Highly recommending. Thank you. Eva