SUPPLY.comReviews of supply.com

I ordered a part for a job last Wednesday and was promised it would be here on Friday. I was told it would ship on the day I ordered (Wednesday) but it shipped the day after (Thursday). I have a screen shot indicating it would be delivered on Friday. The part arrived today (Monday). I would have ordered it from someone else if I would have known it would be late. I did not have a job for Friday and had to reschedule the job that I had Monday. Lost out on a day’s work. I contacted supply.com early Friday but they were unwilling to send me the part for Saturday delivery. They were not even willing to give me a discount and take off the shipping that I paid to have it here on Friday. If you order from them do not count on getting your parts on time. Do NOT schedule a job thinking you will have the parts when promised.

I ordered an item with next day delivery. Item was shipped by Supply.com but UPS held the item because of a hazardous materials irregularity. I contacted Supply.com by email with no response from them. Item arrived 4 days later with no explanation.

There must be a shortage of hot water tanks...I order one that was supposed to be here tomorrow. They called today to notify me the it wasn't going to be available for 1-2 weeks. "Can you give me a specific date?" "No, between 1 and 2 weeks." I cancelled the order, but not have lost several days to replace the unit for a tenant. This is the first time I've used these guys. Considering the current unstable supply chains I will give them another chance principally because the customer service guy was on top of it.

I ordered a hot water tank. The page never finished loading to say my order was confirmed. I tried twice, then gave up and went buy one from home depot. This supply.com page then took the payment out of my account in 2 different transactions. Now I can not get ahold of anyone to cancel the order. No one is on the phone line and no one responds to email. But they sure took $350 out of my account. I want a refund and in this hard times with me not able to work because of this covid19 pandemic, it doesn't seem like I have even a chamce of getting my money back. The site even claims that returns are accepted, but i can not get the order canceled. How nice. Thank you for screwing me over. I need that money.

I`ve been working with this company, I am in Mexico and all my purchase orders always arrive in excellent conditions. My executive sales is Robyn Whitcomb and she`s an excellent vendor, she has an excellent knowlegde of all brands in the company. I absolutetle recomended.

Ordered shower valve and trim kit as per recommendations from Supply.com on their website. When the parts came they did not work together. I called and spoke to Chris about returning them and asked that they pay the return shipping because the info on their website was wrong and they refused. Because I could not remember the exact words I used in my search they are not at fault. Stay away from this company.

I ordered a part, which was shipped out very quickly and received. However, the box was empty (appears as though it was just a packing error). Not a good start, but 5 stars for their customer support team who were easy to reach and gave me a refund with no questions asked.

DO NOT SPEND YOUR MONEY HERE. No doubt about it. Crooks, liars, and thieves. Buyer Beware. Our experience with supply.com was absolutely horrible. After ordering a Jacuzzi bathroom tub online at over $2500, we were greeted by account rep Yasmin Frye. With the tub order appearing to be successful, we ordered an additional $2300 in fixtures for the remainder of the bathroom remodel for our client. Yasmin soon became unavailable and we had to constantly email to try and get a response to find out where the order was. The reply from Yasmin was always automated with a response that included an estimate for a different project. High end Moen fixtures, kitchen sink basin, faucets, etc. needed for a remodel were now holding up a major project. The carrier that supply.com used - ESTES trucking - dropped a small pallet of a few items on the driveway of the jobsite when noone was around, then proceeded to forge my signature on the delivery slip. Unaware, of the forgery, I continued to reach out over the next several weeks for updates on the remaining items that never arrived. Yasmin was unresponsive, and noone else at supply.com would help us. After a few months of random items now arriving on our office doorstep, in the mail, or PO Box - we still never received our full order. When confronted, supply.com provided a delivery note with a forged signature stating that all items arrived on the first pallet from ESTES. Obviously we have the received items, still, in our warehouse with USPS stickers proving that is untrue. After threatening legal action unless supply.com provided an RMA so we could ship back the items that we did receive and in return receive a full refund. Obviously something went wrong with the carrier and no doubt there is something afoul that should be investigated by upper management, and possibly even by authorities. This all started in the first week of September 2019, and here we are 6 months later with no resolve. As a premier contractor in our area, we would NEVER, EVER, recommend supply.com to anyone. The level of service and commitment is so sub-par it is absolutely ridiculous that a professional company would operate this way. We have come across scams and fly-by-nights before, lost money, and apparently it is just a part of doing business these days. Very sad, and shame on you supply.com. We have filed a formal complaint with the BBB and are pursuing legal action. As CEO of FSI, it is my commitment that we will do our best to make sure everyone we service knows that this outfit is a crime. You would be way better off on Amazon.com or HomeDepot.com if you are looking for price - but of course always keep it local when you want great service and quality!