Chris B.
Posted
Very quick and efficient.
Very quick and efficient.
Response from Supportwave· May 10, 2023
Hi Chris, thank you so much for the feedback. We appreciate it and are here for you whenever you need us.

Excellent
205 reviews
Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Supportwave (supportwave.com) has 205 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
Showing 8 reviews with 4 stars · Clear filters
Chris B.
Posted
Very quick and efficient.
Response from Supportwave· May 10, 2023
Hi Chris, thank you so much for the feedback. We appreciate it and are here for you whenever you need us.
Catherine D.
Posted
The nerdapp professional came quickly and was very sensible, polite and seemed well informed. However, it was not possible to fix the problem we had (connecting a printer to a laptop) and it has ended up being extremely expensive for no actual fix. I appreciate not everything can be fixed but just worth thinking about the value and cost/benefit before committing to the £129 deposit and maybe check before staying longer if it is looking bleak as paying nearly £200 for no fix was quite hard to swallow
Response from Supportwave· Mar 2, 2023
Hi Catherine. Thank your you feedback. We are sorry to hear that a Nerd was unable to resolve the issue. We have allocated 15 min free credit to your account should you run into any tech problems in the future. Have a great day, Caitlin
Sam D.
Posted
It was 10pm (deadline was before midnight) and my son was unable to attach his music audition to send in. The error message said the file was too large. Vincent helped him to get it attached and sent. Thank you Vincent!
Response from Supportwave· Oct 9, 2022
Hi Sam, saved by the Nerd! We will be sure to let Vincent know he did an incredible job. Did you know that you can rebook him directly the next time you run into any tech trouble? All you need to do it make sure you've marked him as a 'Favorite Nerd' Keep well, Caitlin
David W.
Posted
Good service = very timely nerd who picked up project and tried to solve the issue, price not bad and hourly which is why i selected this platform to use. I will probably use again in the future
Response from Supportwave· Feb 14, 2022
Hi David, thanks for you feedback we appreciate it! Keep well,Caitlin
Jenifer L.
Posted
Had spent all day with various different tech support - Waiz was able to get to the problem and sort it efficiently. Many thanks
Response from Supportwave· Feb 13, 2022
Hi Jenifer, I’m glad we could help and Waiz was able to sort your problem out. Please can you contact us to let us know where we can improve if you have any suggestions? Thanks so much for the review! Kelvin
richard C.
Posted
We changed from Windows 10 to Windows11 and it seems allot is missing Pictures, Backgrounds, Email, addresses, etc. I would like to have Emerson help me find it if it still can be found.
Response from Supportwave· Jan 28, 2022
Hi Richard, thanks for getting in touch. You can book Emerson directly from this link for a day and time that suites you: https://www.nerdapp.com/Nerd?token=7b0873ec-da0f-4ab1-85da-8fdecd883c83 Hopefully he can try his best you help you retrieve your files!
Hugh S.
Posted
Overall I was pleased, however I needed a quote on a part for my computer which wasn't actioned until I had paid my job deposit which was non-refundable so it left me bound to using NerdApp which I think needs improvement.
Response from Supportwave· Jan 5, 2022
Hi Hugh, thank you for you feedback! We will pass this on to management. We have built the quoting feature and we are going to roll this out in Q1. Keep well, Caitlin
John A.
Posted
The Nerd was very helpful and got the job done
Response from Supportwave· Oct 19, 2021
Thanks for your review John!