Average
432 reviews
SureBridge InsuranceSureBridge supplemental insurance plans help individuals reduce the financial risks associated with accidents, illness and hospitalizations with either a lump sum or daily cash benefit, paid directly to you!
SureBridge Insurance (surebridgeinsurance.com) has 432 customer reviews on Consumer Courier, with an average rating of 3.7 out of 5.
432 approved reviews, newest moderated first
Mel
Posted
My optometrist was not able to get me an accurate quote for services before they finally went to bill for it. Whatever info they got about how much is covered was inaccurate and much higher at the point of billing.
Caleb
Posted
Worst customer service ever. Wanted to cancel my policy but the 1 800 number on the website is never answered and says it is closed during the specified business hours. Called a dozen times over July. Then I finally was able to contact my agent who gave me a different number which says there are no operators to take my call and to leave a call back number. Left my number at least 15 times still no response. Finally I was able to find an email address which is not even listed on there website. They just continue to refer me to the 1 800 815 8535. I tell them it doesn’t work and they continue to ignore my questions or to refund my money for the past months I have not been able to contact them. Absolutely livid. Complete scam of a company. Stay away.
Mark Richards The R.
Posted
Tried and tried to find vision who accept Surebridge. Walmart-NO. Target- NO(Never heard of them).
CYNDI P.
Posted
This insurance was unable to be used with either my eye professional or my dentist. Not what I expected
Robert R.
Posted
The customer service rep was very friendly & helpful. He provided me with the information that I needed. Great job.
Faux M.
Posted
The gentleman who helped me was very knowledgeable and kind. this is the second time you’ve sent me a survey like this and I believe there was also one on the telephone after I hung up could we maybe just do one review in the future thank you.
Jeff S.
Posted
I got this thinking it would cover copays on my Medicare advantage plan. I got a colonoscopy which the hospital automatically called surgery when a polyp was removed. $330 copay for that! This was my first claim with Surebridge and they denied it. I could have just saved the money instead of paying premiums! I'm going to cancel the policy. It's not what I thought it was.
Vickie
Posted
My name is Vickie. I have had to call only one time. That call was about my payment. The CS I spoke to was acurate,friendly as well as been knowledgeable. I was very pleased. Thank You
